View Poll Results: What should I do about the proximity sensor problem?

Voters
30. You may not vote on this poll
  • Swap at Apple Store for new phone.

    14 46.67%
  • Wait it out for the software update.

    14 46.67%
  • Other [please specify]

    2 6.67%
  1. marissaa310's Avatar
    Forget the "death-grip".... my iPhone 4 problem is the *!?@#^ proximity sensor!! My cheek ends up hanging up on 80%+ of my calls. The rest of the time, I end up accidentally putting on speaker phone, starting FaceTime, etc... now question is....

    Should I go to the Apple Store and make a swap? Or should I just keep waiting for this supposed "software fix"?!

    It's driving me insane!!!

    [Wait for the poll..]

    ETA: I already tried to restore as new iPhone with no luck.
    08-11-2010 09:39 AM
  2. catadjuster's Avatar
    Good luck getting them to swap the phone at the apple store. I went the other day and all they said wat that it's a known software issue and Apple will have a fix in the next update. The "genius" told me that all phones have the issue and the only solution is to wait. Let me know if you do go and have any better luck. I wasn't real forceful with them this time, but if it persists I may be going back and try to be more persuasive.
    08-11-2010 09:54 AM
  3. ghostface147's Avatar
    You just have to wait for the software update to see if it fixes it. If not, swap it out. Case closed. If you're really that ticked about it, just hit the home button when you make a call. Therefore you can NEVER hang up on a person. You may activate some other function, but not end the call.
    08-11-2010 09:55 AM
  4. LCW's Avatar
    why suffer?? go to apple store immediately and exchange... it's really not that hard... why agonize over this??
    08-11-2010 10:43 AM
  5. jhamilton3's Avatar
    why suffer?? go to apple store immediately and exchange... it's really not that hard... why agonize over this??
    My thoughts exactly.
    08-11-2010 10:43 AM
  6. greenapple's Avatar
    Good luck getting them to swap the phone at the apple store. I went the other day and all they said wat that it's a known software issue and Apple will have a fix in the next update. The "genius" told me that all phones have the issue and the only solution is to wait. Let me know if you do go and have any better luck. I wasn't real forceful with them this time, but if it persists I may be going back and try to be more persuasive.
    talk to another genius! i swear there should be a thread or subforum started about the genius bar and its "geniuses"

    i have had half and half in terms of good and bad experiences. just the other day i had a crappy *** one that would basically not listen to me and have a "so what do you want me to do about it attitude" followed by "there is nothing i can do"

    i was angry because he was giving me lip so another genius interrupted and helped me. much more helpful as he actually listened, and then presented a solution. even if he didn't solve the problem at least he tried! and when he couldn't, he offered to swap out that part for free, and if they didn't have it on site, to order,

    well i will be going back to get that part swapped out in a day or two

    moral of the story? there are idiots and geniuses at the bar.
    08-11-2010 12:02 PM
  7. dylanreich's Avatar
    Two options: Return your iPhone, or get a bumper case.
    08-11-2010 12:06 PM
  8. ghostface147's Avatar
    So tell me Dylan, how does a bumper fix the proximity sensor?
    Last edited by ghostface147; 08-11-2010 at 12:20 PM.
    08-11-2010 12:17 PM
  9. dylanreich's Avatar
    So tell me Dylan, how does a bumper fix the proximity sensor?
    Sorry..... I misread the OP.
    08-11-2010 12:22 PM
  10. Garz's Avatar
    Dont plaster the phone against your face and it will work much better. Also, it will be tough to have Apple swap it for the proximity sensor. They generally are not swapping for that as a software update is coming
    08-11-2010 01:24 PM
  11. Tone1981's Avatar
    Fight for them to swap it out, I have had my ip4 since the 1st wk and I do not have any problems with it death grip or sensor. Don't let them lie to u, not every phone has this problem and since they can't tell u when they will have a os fix y wait...
    08-11-2010 03:01 PM
  12. happycamping's Avatar
    I am also having issues with my proximity sensor. Apple Tech support told me to restore...that didn't work...I called back. After I was told it would be "fixed" with the next software fix I persisted to ask when. Needless to say I was told that they figure end of September! The tech also suggested removing my screen protector...which I told her NO WAY! There is no way I am removing my screen cover that I know isn't causing the issue to fix something APPLE needs to fix. I am a huge Apple fan...but come on I have had my iphone 4 since day 1 at retail stores and I would prefer to get this issue fixed. So for the next month or so I will be having to pay close attention to see if I continue to put people on Hold. Very annoying! I purchased a smartphone...you think the people behind the phone would be smart enough to fix the phone!
    08-11-2010 03:21 PM
  13. ghostface147's Avatar
    Push the home button when on a call.
    08-11-2010 03:35 PM
  14. chobbs1's Avatar
    The proximity "fix might have been out already if apple didn't have to patch the security weakness. Glad they focused on that first!

    Plus, don't let the geniuses fool you. My phone is definitely not having this issue.
    08-11-2010 07:55 PM
  15. AZMerf's Avatar
    Good luck getting them to swap the phone at the apple store. I went the other day and all they said wat that it's a known software issue and Apple will have a fix in the next update. The "genius" told me that all phones have the issue and the only solution is to wait. Let me know if you do go and have any better luck. I wasn't real forceful with them this time, but if it persists I may be going back and try to be more persuasive.
    Either it's the way you're hold it or not all iPhones are created equal. Either way they should be able to help you out. I've had mine almost two months and only had this happen once to me.
    08-11-2010 08:21 PM
  16. AZMerf's Avatar
    Push the home button when on a call.
    Awesome temporary workaround. Nice.
    08-11-2010 08:22 PM
  17. MysticMoonstone's Avatar
    i must be one of the lucky ones... i have ZERO problems with my ip4.... the proximity sensor is working great, i dont lose calls, dont face dial dont have nearly the issues everyone seems to have. Yes i can do the death grip but i've always "cased" my phones so that's not an issue anymore.

    i'm so sorry to hear so many have issues.... maybe asking to swap phones will work but they will give you a refurb :-(
    08-11-2010 08:33 PM
  18. KStewart's Avatar
    I have had limited problems with hanging up people due to the proximaty sensor. Instead I tend to call other people in the third party sense. I guess it depends all on how your face its the screen varies in the outcome. lol.
    08-11-2010 10:59 PM
  19. killthelights32's Avatar
    i must be one of the lucky ones... i have ZERO problems with my ip4.... the proximity sensor is working great, i dont lose calls, dont face dial dont have nearly the issues everyone seems to have. Yes i can do the death grip but i've always "cased" my phones so that's not an issue anymore.

    i'm so sorry to hear so many have issues.... maybe asking to swap phones will work but they will give you a refurb :-(
    You and me both. Mine seems to be immune to all these issues. Hope it stays that way. *crosses fingers*
    08-11-2010 11:03 PM
  20. Ariyala's Avatar
    Push the home button when on a call.
    great idea, I might try this one. I took mine to the Apple Genius bar because of the proximity sensor. They told me there was nothing they could do for me since they were unable to mimic to issue (mute me, hang up, call other people, put them on speaker phone!). It hasn't been that bad for me, but I've trained myself how to hold it and not put it to my shoulder when talking
    08-11-2010 11:13 PM
  21. OTACORB's Avatar
    I seemed to have had this issue early on, but for whatever reason it has simply not happened in a long time. I figure I still have the issue, but have just been fortunate or maybe I am holding it the right way. LOL

    I am glad they did the security fix, but this proximity this pisses folks off and it should have been rolled into this 4.02 update.
    08-12-2010 12:50 AM
  22. JasonG's Avatar
    have you guys checked to make sure that the prox sensor is actually in like, on your ear and not in a gap of your ear? i dont have a problem with it but i was having issues with it today and realized it was because i had the phone in a wierd spot.
    08-12-2010 01:48 AM
  23. Ipheuria's Avatar
    Are you guys using your phones in a case or naked? My 3G has now gone to my GF and she started having problems where the screen wouldn't come on when she moved the phone from her face to hang up. I figured out it was the case, it was a leather knock off 3rd party case. I bent the leather part that went around the top of the phone and surely the phone started acting better. I swapped the case and the probs were gone.
    08-12-2010 07:30 AM
  24. Watcher's Avatar
    In the meantime, to prevent this from happening, just press the Home button when you're on a call then you won't have to worry about it muting the call or activating any of the other buttons on the call screen.
    08-12-2010 08:38 AM
  25. Rolf's Avatar
    I don't know what you guys are doing, but my phone barely touches my face when I'm talking lol. The only contact point is at my ear. I have the sensor issue, but it's not really an issue.

    I'm imagining people with their phones smooshed into their cheeks...
    08-12-2010 08:46 AM
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