Originally Posted by
martha Phone works exactly as JGold said, shame the AT&T people didn't know the answer.
Thanks to everyone who responded/helped!
Unfortunately AT&T is pretty useless when it comes to technical difficulties. An Apple store is by far your best bet, though you'll have to make an appointment to see a "Genius" about tech support questions. But, they really do take a lot of 1 on 1 time with you and make sure you're taken care of.