[Emma L]

I smashed the screen on my I phone and under the insurance the phone company has replaced the phone with the same again.

I am trying to download my previously downloaded apps that I bought and am not having much luck.

Also when I try to download other new apps it tells me that the iphone I have is not compatible????

I am rather technically challenged and need a little advice!

Thank you in advance!

:o

[Cleveland]

Need to restore from backup on iTunes, should've prompted you the minute you connect the new device and ask if you want to set a new phone on this account or restore from backup of "whatever you named your iphone"

Need to restore from backup... as long as you didn't name the new device the same as the old one, you should still be good even if you synced it...

Need to erase everything from the phone and restore from backup when iTunes prompts you