[Hack-My-i]

My wife just got a replacement phone and the problem is still there. She keeps hanging up on people during phone calls. This is a serious issue. They need to adjust the sensitivity of the proximity sensor ASAP. No one at Apple seems to have any clue what to do. In fact, one of the geniuses at the store reported they are having the same problem with their phone. They suggested using the ear-buds! Unbelievable.

unnn...beeeeeeeeeeeee-leivable!

[Hack-My-i]

Desperate Times = Desperate Measures Proximity Sensor Issue: Temp fix for "Face-dialing"

[Ariyala]

Apple feedback - done.

[Duvi]

I actually didn't experience this issue until I
decided to restore my device the other day.
I didn't have any issues with it, so I'm still
trying to figure out why I even bothered to
restore it

[Thndrct619]

I had called apple today trying to fix a different issue, but while on the phone with them I hung up on them with my cheek.

I called back and let them know what happened and they said this is an issue that they know about and that I would probably have to return it for a new phone.

[Hack-My-i]

I had called apple today trying to fix a different issue, but while on the phone with them I hung up on them with my cheek.

I called back and let them know what happened and they said this is an issue that they know about and that I would probably have to return it for a new phone.

are u frikking kiddin me? return for a new phone??? wow... so this is a hardware issue as i thought?

[noaim]

I just had this issue happen to me this is the first time.. basically I held the phone to my ear with my shoulder and it put someone on speaker phone

[Ariyala]

are u frikking kiddin me? return for a new phone??? wow... so this is a hardware issue as i thought?

I wonder if its a hardware issue in all phones or just a few. I guess I'll go up to Apple tomorrow. *sigh*

[lungho]

I would think this has to be a calibration issue, which means it is probably a software issue. If it's not, Apple is gonna have a major recall on their hands.

[ptb127]

I have had bad problems with it. Consistently pressing the mute/hold key, a couple of times, my cheek was able to select the contact list, open a contact, select the ringtone, and play a preview of the ringtone on the top of the list. It's awful. I tried "Reset Settings" to no help.

[stevecito]

It's definitely hardware...don't break your head trying to "fix" it. The sensor is rucked up. I read this thread, called Apple, (1-800-APL-CARE in the US) and told them about my problem and they gave be two options:

1) Go to my local Apple Store swap for a brand new one

or

2) They would send me a box to return mine and when they receive it they send out a new one

I chose option 1.

[whsbuss#IM]

Worse is the fact many have exchanged for new ones at Apple stores and they also have the problem. If you have some time to kill, check the Apple support forum on this issue. Up to 89 pages and 1292 posts.... I don't know what Apple is going to do.

Apple - Support - Discussions - Issue with Proximity Sensor during calls ...

[Ariyala]

It's definitely hardware...don't break your head trying to "fix" it. The sensor is rucked up. I read this thread, called Apple, (1-800-APL-CARE in the US) and told them about my problem and they gave be two options:

1) Go to my local Apple Store swap for a brand new one

or

2) They would send me a box to return mine and when they receive it they send out a new one

I chose option 1.

How is your new phone? Does it still screw up?

[Garz]

I actually didn't experience this issue until I
decided to restore my device the other day.
I didn't have any issues with it, so I'm still
trying to figure out why I even bothered to
restore it

so you just retored for shiits and giggles? lol Duvi... I can never figure you out bro. lol

[Duvi]

so you just retored for shiits and giggles? lol Duvi... I can never figure you out bro. lol

I know, very stupid. I normally do it with all
phones, I just forgot to as I didn't even know
the Apple chick had deactivated my N1's sim
and activated the i4. Ahhh well, to the apple
store I go. Hopefully get me a white soon.

[stevecito]

How is your new phone? Does it still screw up?

Good questions....I haven't gone to the store yet, tomorrow I think. I'll be sure to update here with any changes.

[chippy19977]

I restored as a new phone (nit from a back up) and so far, it seems to have fixed the proximity sensor issue. I have no idea why, but so far, so good.

[Ariyala]

I"m glad yours seems fixed! I have an appt with Apple on Monday to talk about mine. I'll let ya know how it goes.

[bconley007]

i am on my second iphone 4 and so far i have not had any sensor issue.

[j3n3]

I'm on my 2nd iPhone and am still having the same problem. I put people on mute. Activate FaceTime. Go to my address book. I didn't restore my 2nd phone. I just kept it like new and that's obviously not helping. I don't know what else to do.

[Earless Puppy]

shows it all

[jakej914]

shows it all

That video is very telling.

[rob0tmarv12]

^^why doesn't that ip4 have FaceTime button while on the call

[ptb127]

I was having the same issues @j3n3

[Hack-My-i]

^^why doesn't that ip4 have FaceTime button while on the call

they didnt enable it in settings