1. MJSobol's Avatar
    I have downloaded and installed iTunes 9.2, no problems.
    When I connect my iPod and check for an update, I get the message: " The version of the iPod software (3.1.3) is the current version."
    I have checked the requirements for the iOS4 upgrade, and I believe that I should be able to update.
    My iPods specs are:
    3g
    Capacity: 32GB
    Model: MB376C
    Any assistance would be appreciated.
    06-25-2010 11:18 AM
  2. MJSobol's Avatar
    I ran the iTunes Diagnostic and got these results:
    Microsoft Windows XP Professional Service Pack 3 (Build 2600)
    Hewlett-Packard HP xw4400 Workstation
    iTunes 9.2.0.61
    QuickTime 7.6.6
    FairPlay 1.8.20
    Apple Application Support 1.3
    iPod Updater Library 9.2d4
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 3.1.0.62
    Apple Mobile Device Driver 1.49.0.0
    Bonjour 2.0.2.0 (214.3)

    iTunes Serial Number 2D62C3D170515B90

    Current user is an administrator.
    The current local date and time is 2010-06-25 13:41:48.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.

    Video Display Information

    NVIDIA Quadro NVS 285 128MB


    **** External Plug-ins Information ****

    No external plug-ins installed.

    Genius ID: 0c38c67bc6bfef0c79a9963256394612

    **** Network Connectivity Tests ****

    Network Adapter Information

    Adapter Name: {99462943-4A0A-45C5-A7E9-6585B9B3EF9E}
    Description: Broadcom NetXtreme Gigabit Ethernet - Packet Scheduler Miniport
    IP Address: *.*.*.*
    Subnet Mask: 255.255.255.0
    Default Gateway: *.*.*.*
    DHCP Enabled: Yes
    DHCP Server: *.*.*.*
    Lease Obtained: Wed Jun 23 09:04:59 2010

    Lease Expires: Tue Sep 21 09:04:59 2010

    DNS Servers: *.*.*.*
    *.*.*.*
    *.*.*.*

    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Enabled

    Firewall Information

    Windows Firewall is off.

    Connection attempt to Apple web site was successful.
    Connection attempt to iTunes Store was successful.
    Secure connection attempt to iTunes Store was successful.
    Secure connection attempt to iPhone activation server was successful.
    Last successful store access was 2010-06-25 13:40:14.


    **** Device Connectivity Tests ****

    iPodService 9.2.0.61 is currently running.
    iTunesHelper 9.2.0.61 is currently running.
    Apple Mobile Device service 3.1.0.0 is currently running.

    Universal Serial Bus Controllers:

    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8. Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB. Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Device is working properly.

    No FireWire (IEEE 1394) Host Controller found.

    Connected Device Information:

    Murrays iPod, iPod touch running firmware version 3.1.3
    Serial Number: ***************


    **** Device Sync Tests ****

    Sync tests completed successfully.

    Obviously, I masked some of the sensisitive information with '*'.
    06-25-2010 01:45 PM
  3. MJSobol's Avatar
    I found and resolved the problem.
    When I bought the iPod, I was given a 16GB Gen 1 model (due to shortages in the store), with instructions to come back a week later to get the 32GB model I wanted. However, they gave a new 32GB Gen 1 version 2 model.
    Hence, i was unable to upgrade.
    BTW, this "Gen 1 Version 2" model was produced in very low numbers, since Gen2 models were soon to be available.
    06-28-2010 03:38 PM
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