- As I stated in a previous thread, there seems to be a problem with the glass on the front of my iPhone - it doesn't appear...glued? stuck? pushed in? - all the way. Looking closely, you can see a gap between the metal frame and the top glass. When the lights are off (and the iPhone is on) you can actually see a small light shining through. I can even fit my finger nail a little bit between them.
I have attached some photos here. Anyone else have this problem?
Rene - you can be the one to break the news! TiPB exclusive!
Pictures were taken with a Zukio 35mm macro lens, for a nice, close view.
Note - the pictures are taking a long time. I am going to get lunch, will post photos when I get back.
Chris06-24-2010 11:02 AMLike 0 - jhamilton3TiPb Fourm StaffThis is the first I've heard about this particular issue.. hopefully after some use it fixes itself somehow06-24-2010 11:04 AMLike 0
- Okay, for some reason I am not able to upload the photos, so I am putting them on MobileMe instead. Here they are.
With these first three, you can see that there screen is pulling away a little metal.
With the lights off, you can see a little bit of light shining through between the glass and the metal.
06-24-2010 12:19 PMLike 0 -
- Once again another reason I can sleep at night knowing these things will be worked out when they hit Canada.06-24-2010 03:28 PMLike 0
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So even if you buy one 6 months from now this sort of issue could still happen.
cjvitek, I hope it doesn't take them too long to get you another phone. I guess it is possible this could be fixed, but it would seem they would more than likely just ship you another. Then again supplies are so short right now!06-24-2010 03:43 PMLike 0 - Call Apple back , tell them you will buy the AppleCare for $69.
if you do that, they will send you a unit first and then you send yours back once you receive your new one.
Its well worth the $69 to get a completely new unit than to get your crappy one fixed,,,, trust me on this one !06-24-2010 04:24 PMLike 0 -
- Call Apple back , tell them you will buy the AppleCare for $69.
if you do that, they will send you a unit first and then you send yours back once you receive your new one.
Its well worth the $69 to get a completely new unit than to get your crappy one fixed,,,, trust me on this one !
Fresh106-24-2010 09:18 PMLike 0 -
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issue, it's either going to delay it more (in order
to fix the issue) or it is already to late in
production.06-24-2010 10:54 PMLike 0 - Call Apple back , tell them you will buy the AppleCare for $69.
if you do that, they will send you a unit first and then you send yours back once you receive your new one.
Its well worth the $69 to get a completely new unit than to get your crappy one fixed,,,, trust me on this one !But they wouldn't let you go to your local Apple Store and do a quick swap w/ another unit? I know there may be short supply, but you'd figure the Apple Stores would at least have extra ones for these kinda situations.
Another option you could try, although I'm not sure if it will work or not, is to just take your SIM card and put it into your wife's, if it's also an iPhone4. Or it may work w/ other iPhone versions, too, I don't know though. Worth a shot though, right?! Good luck!06-25-2010 12:22 AMLike 0 - Call Apple back , tell them you will buy the AppleCare for $69.
if you do that, they will send you a unit first and then you send yours back once you receive your new one.
Its well worth the $69 to get a completely new unit than to get your crappy one fixed,,,, trust me on this one !But they wouldn't let you go to your local Apple Store and do a quick swap w/ another unit? I know there may be short supply, but you'd figure the Apple Stores would at least have extra ones for these kinda situations.
Another option you could try, although I'm not sure if it will work or not, is to just take your SIM card and put it into your wife's, if it's also an iPhone4. Or it may work w/ other iPhone versions, too, I don't know though. Worth a shot though, right?! Good luck!06-25-2010 12:53 AMLike 0 - Yup, and if anyone heard the news about what was going on at the manufacturer's factory, Foxconn, it isn't far-fetched that something might crop up in the initial batches of the iPhone4, and the iPad for that matter. Hopefully, Apple is willing to get it resolved as quickly as possible.06-25-2010 12:59 AMLike 0
- I'd go to the Apple store and ask them for an exchange. I did that last year when I got my 3GS. They usually will still have stock on the second day. If its their fault, they should exchange it right away.
A buddy of mine had a chip in his front glass (shipped to home) and they exchanged it for him today in store without having to wait.06-25-2010 01:03 AMLike 0 - I'd go to the Apple store and ask them for an exchange. I did that last year when I got my 3GS. They usually will still have stock on the second day. If its their fault, they should exchange it right away.
A buddy of mine had a chip in his front glass (shipped to home) and they exchanged it for him today in store without having to wait.06-25-2010 01:47 AMLike 0 -
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- It was obvious from the moment I got it. I could press on the upper left glass, and I would feel it move a little bit. It does appear to be an isolated incident (which will happen when you are producing millions of these) - so much for TiPB breaking the news about a new defect hitting a lot of phones!
For people saying "go to an Apple store" - not all of us live in proximity to one. The closest one to me is about 4 hours.
Also, I looked on the website, and I didn't see anything about Apple Care automatically shipping you a replacement first. In fact, it looks like Apple care simply extended the same warranty I have right now.
Chris06-25-2010 08:39 AMLike 0 - It was obvious from the moment I got it. I could press on the upper left glass, and I would feel it move a little bit. It does appear to be an isolated incident (which will happen when you are producing millions of these) - so much for TiPB breaking the news about a new defect hitting a lot of phones!
For people saying "go to an Apple store" - not all of us live in proximity to one. The closest one to me is about 4 hours.
Also, I looked on the website, and I didn't see anything about Apple Care automatically shipping you a replacement first. In fact, it looks like Apple care simply extended the same warranty I have right now.
Chris
If there's no Apple Stores near you, I'd just return it to wherever you purchased it (Best Buy, AT&T Store, etc.) and get it replaced there. I guess the final option would be doing it directly through web/phone support.06-25-2010 09:05 AMLike 0 - I ordered through the Apple pre-order/delivery.
I had thought since you were saying that AppleCare sends you a replacement first, there was something that would indicate this. Is this just a general policy, or something specific that only AppleCare does?
ChrisLast edited by cjvitek; 06-25-2010 at 10:43 AM.
06-25-2010 10:41 AMLike 0
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The front glass problem (with photos)
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