1. snakes2003g's Avatar
    good thing i got my order in when i did with att cause now their site says it is down for maintenance.
    06-15-2010 09:21 AM
  2. BigJamoke's Avatar
    Yeah, their servers have obviously crashed, which makes it impossible for Apple's web site to access account info......so both sites will not work. I'm guessing that even if you went to a store that you would not be able to order because they wouldn't be able to access account info either.

    This is so sad and disappointing
    06-15-2010 09:29 AM
  3. Mustang5Oh's Avatar
    Yeah, their servers have obviously crashed, which makes it impossible for Apple's web site to access account info......so both sites will not work. I'm guessing that even if you went to a store that you would not be able to order because they wouldn't be able to access account info either.

    This is so sad and disappointing
    I'd say its pathetic. TWO HUGE Companies and this is the service we get?

    I just tried Apple's 800 # and they tell you we can't answer your call at this time. WTF?!?!
    06-15-2010 09:30 AM
  4. clg82's Avatar
    Your request couldnt be processed.
    Were sorry, but there was an error processing your request. Please try again later.
    06-15-2010 09:32 AM
  5. Mustang5Oh's Avatar
    Your request couldnt be processed.
    Were sorry, but there was an error processing your request. Please try again later.
    yup this is pathetic and really making me start to rethink the decision to even buy this phone...even though it is clearly the best phone there is that will be on the market when it hits stores.
    06-15-2010 09:33 AM
  6. DoubleM's Avatar
    I'm having the same problems as you guys, difference is I just woke up, lol. So annoying! I gotta leave soon and I'll be away from a computer all day, so I NEED to get this done now!! Come on Apple!
    06-15-2010 09:47 AM
  7. snakes2003g's Avatar
    i guess i got lucky to get my order in when i did. i was trying to for about an hour and a half on apples site until att finally updated their site to include the iphone 4 as an upgrade option then i just did it there. guess everyone else did as well since now att's site is down.

    alright att site is back up.
    06-15-2010 09:52 AM
  8. DoubleM's Avatar
    Yeah AT&T site is back up but upgrade option still doesn't work.
    06-15-2010 09:55 AM
  9. derk's Avatar
    I had been trying both ATT and Apple since 6am EST. I even called ATT customer assistance (premier customer support since I get a corp discount) and they put me through premier support but the call got misrouted and I got disconnected.

    On the Apple site, I got at least Oops 10 times. After the last try, I got unable to process request. Finally I decided for some reason to check my cart and THERE it was 32gb black iphone 4. I hit checkout and was able to complete order. This method has worked for several folks who had been trying to order on Apple's online store. I have an order number BUT no email confirmation.

    Good luck everyone.
    06-15-2010 10:02 AM
  10. Bluesoftail's Avatar
    At&t's site is the weak link. Things go smooth on apple's site until it needs to communicate with at&t to get your account info, that's were it gets hosed. They should've been prepared for this.
    06-15-2010 10:17 AM
  11. clg82's Avatar
    At&t's site is the weak link. Things go smooth on apple's site until it needs to communicate with at&t to get your account info, that's were it gets hosed. They should've been prepared for this.
    Sherlock Holmes is that you :o
    06-15-2010 10:19 AM
  12. MDPuckett84's Avatar
    Even after contacting AT&T things don't work for me. Twice this morning I got to submitting my order and the page crashed. This after I keyed in my credit card number and everything.

    AT&T doesn't show the iPhone 4 as an option for me either. I suspect it has to do with my being a Premier customer. I have had issues before where a phone shows up on att.com regular store but not in Premier. Of course the only way to get to the regular store for me is to call up and remove my discount which is ridiculous.
    06-15-2010 10:24 AM
  13. clg82's Avatar
    So after holding for ATT premier for 29 minutes they are transfering me to "web support" LOL this is rediculous
    06-15-2010 10:30 AM
  14. MDPuckett84's Avatar
    Finally got mine ordered from apple's website. Someone suggested that if you are having issues to check your cart. I did this and there were 5 of them in there :-P Once I reduced this to 1 the rest of the process was quick and easy as if nothing special were going on.
    06-15-2010 10:36 AM
  15. Mustang5Oh's Avatar
    So after holding for ATT premier for 29 minutes they are transfering me to "web support" LOL this is rediculous
    i tried what someone told us a little bit ago. i went to my cart at apple store online and sure enough there were 2 iPhone 4 16GB phones! i removed 1 and bought the other!!!! got a confirmation number and receipt (YES i printed it) but no email from them yet. i also checked my bank account and it has the charge for the phone!!!!!! finally its over!!!!!!!!!!!!!!!!!
    06-15-2010 10:37 AM
  16. clg82's Avatar
    I did what you all suggested and lone be hold there wasn't one in there.....what a great day for ATT
    06-15-2010 10:43 AM
  17. DoubleM's Avatar
    i tried what someone told us a little bit ago. i went to my cart at apple store online and sure enough there were 2 iPhone 4 16GB phones! i removed 1 and bought the other!!!! got a confirmation number and receipt (YES i printed it) but no email from them yet. i also checked my bank account and it has the charge for the phone!!!!!! finally its over!!!!!!!!!!!!!!!!!
    Hehe congrats man. I'm still trying. I gotta leave for work soon though, does anybody know if the first batch will be gone by tonight if i try to preorder when I get home? I might just have to show up at the AT&T store on launch day instead...
    06-15-2010 10:48 AM
  18. Myself's Avatar
    After multiple tries on both Apple and AT&T's site, I think my order finally went through. I placed the order on AT&T's site, but when I entered in all the payment and shipping info and hit submit, it timed out. Then I went back to Apple's site, and it said it was no longer eligible for upgrade. Back to AT&T's site and it said I'm not eligible to upgrade until 6/16/2011! Didn't know what was going on, so I checked order status out of curiosity, and it shows a black iPhone 4 32gb as processing. Checked my bank statement, and the funds are withdrawn. I guess that means it's on order?! Hopefully it arrives June 24! Especially since I'll be out of town and have it shipping to where I'll be for a few days...
    06-15-2010 11:00 AM
  19. Mustang5Oh's Avatar
    After multiple tries on both Apple and AT&T's site, I think my order finally went through. I placed the order on AT&T's site, but when I entered in all the payment and shipping info and hit submit, it timed out. Then I went back to Apple's site, and it said it was no longer eligible for upgrade. Back to AT&T's site and it said I'm not eligible to upgrade until 6/16/2011! Didn't know what was going on, so I checked order status out of curiosity, and it shows a black iPhone 4 32gb as processing. Checked my bank statement, and the funds are withdrawn. I guess that means it's on order?! Hopefully it arrives June 24! Especially since I'll be out of town and have it shipping to where I'll be for a few days...

    yeah my apple took my money according to my bank and i printed the website with confirmation number but no confirmation email from them yet...has me a tad bit worried but at least they took my money and i got a confirmation number!
    06-15-2010 11:02 AM
  20. czechmark's Avatar
    I thought your card wasn't charged until store pickup?
    06-15-2010 11:21 AM
  21. Bluesoftail's Avatar
    Sherlock Holmes is that you :o
    Just putting in my 2 cents like everybody else!
    06-15-2010 11:49 AM
  22. snakes2003g's Avatar
    yeah my apple took my money according to my bank and i printed the website with confirmation number but no confirmation email from them yet...has me a tad bit worried but at least they took my money and i got a confirmation number!
    i'd say if you got a ocnfirmation number and the bank has allowed apple to place a hold or a withdrawl on your funds you should be fine.
    06-15-2010 12:23 PM
  23. ctt1wbw's Avatar
    ATT was woefully unprepared for today. Woefully unprepared. Their servers are the reason nobody can even order from Apple's website. I gave up online and went to the ATT store. Almost 3 hours later, with barely anyone in there, I made it to the register, only to have the system crash just before the order was placed.

    The woman called me back half an hour later to tell me that it went through. So now I have a 32 gig iPhone 4 on order. But they wouldn't let me order one for my wife who is on the account, due to privacy reasons or some other such nonsense.
    06-15-2010 12:44 PM
  24. msm0511's Avatar
    ATT was woefully unprepared for today. Woefully unprepared. Their servers are the reason nobody can even order from Apple's website. I gave up online and went to the ATT store. Almost 3 hours later, with barely anyone in there, I made it to the register, only to have the system crash just before the order was placed.

    The woman called me back half an hour later to tell me that it went through. So now I have a 32 gig iPhone 4 on order. But they wouldn't let me order one for my wife who is on the account, due to privacy reasons or some other such nonsense.
    If it's AT&T's fault with server issues, why could I order through them online in 15 minutes after trying with no luck for over an hour on the Apple site? Not arguing, I'm just curious!
    06-15-2010 12:47 PM
  25. clg82's Avatar
    i'd say if you got a ocnfirmation number and the bank has allowed apple to place a hold or a withdrawl on your funds you should be fine.
    Oddly enough , I went thru the whole preorder process on att.com and received an order number etc....but they haven't charged my bank account yet.
    06-15-2010 12:48 PM
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