If your using the Apple cable it should not be a problem. Third party cables on the other hand are a mixed bag for the unknowing consumer. Some cables work just like the Apple cable meaning they sync & charge. Others though are designed to either sync or charge only not both. I don't know why they are designed that way but because it defeats the purpose of an all-in-one cable.
From your phone go to photos, delete any images saved from the Safari browser. Remove any pictures in the camera roll that wasn't taken by the camera. Including screen shots and saved images.
Power cycle the phone and Computer then try plugging it in.
I've tried deleting and re-installing itunes but nothing happen...
It's not iTunes that you need to uninstall/reinstall. It's the Windows drivers for the iPhone, as whmurraymentioned above.
Connect the iPhone to your computer and open Device Manger. Find the iPhone in the list (it MAY be listed as a generic looking Apple device). Right click it and select Uninstall. When complete, disconnect the iPhone, wait a few seconds and reconnect it. Windows should detect the device and reinstall the drivers. When complete, open iTunes.
Still, my suggestion would take only a few minutes. Try it first. Clear the camera roll.
And it would cause him to possibly lose data if he has photos that haven't been synced yet. Removing the driver from Device Manager like whmurray and I suggested is the safest path to take, as no data will be lost. Any time someone comes to me with this issue, it's the first suggestion that I make, and it usually (9 out of 10 times) fixes the issue.
And it would cause him to possibly lose data if he has photos that haven't been synced yet. Removing the driver from Device Manager like whmurray and I suggested is the safest path to take, as no data will be lost. Any time someone comes to me with this issue, it's the first suggestion that I make, and it usually (9 out of 10 times) fixes the issue.
I said try my suggestion BEFORE the nuke option of wiping your OS. Also I said to rule out the computer by trying a different computer. If it works on that computer then it's his computer. If it does not work it's his phone. Then I said to remove the safari saved images from the roll. But my idea is do these other things before reinstalling the computer os. Your idea would fall within my category of ruling out the computer and I agree with you. Do mine and you suggestions BEFORE nuking the computer.
P.S. If you want to take the pictures out without hooking it up you can always email them to yourself. Use the copy and paste method though so it's full resolution.
