1. Xero's Avatar
    Well, my problem is that pc doesn't detect my iphone (itunes, camara, etc) neither charge when it is on (just charge when it is off).

    Someone said me that could be the internal cable that connects the dock but i don't know...

    I'll wait you can help me
    02-27-2010 07:07 PM
  2. Alli's Avatar
    Have you tried another sync cable? Or testing the one you have by plugging it into the wall instead of your pc?
    02-27-2010 11:49 PM
  3. Wyatt's Avatar
    If your using the Apple cable it should not be a problem. Third party cables on the other hand are a mixed bag for the unknowing consumer. Some cables work just like the Apple cable meaning they sync & charge. Others though are designed to either sync or charge only not both. I don't know why they are designed that way but because it defeats the purpose of an all-in-one cable.
    02-27-2010 11:51 PM
  4. Xero's Avatar
    I've tried with differents plugs, my cable is original and too i've tried connect it into the wall but it doesn't charge (just if it is off)

    PC still does't detect iphone
    02-28-2010 10:45 AM
  5. Alli's Avatar
    If the cable isn't charging your iPhone when it's plugged into the wall, you probably need a new sync cable.
    02-28-2010 01:52 PM
  6. whmurray's Avatar
    Go into System manager, delete it, then connect it and allow it to be recognized and re-installed. We have already chased this one for weeks.
    02-28-2010 01:52 PM
  7. Xero's Avatar
    I already get that the iphone charge but still pc doesn't detect it! I've tried deleting and re-installing itunes but nothing happen...
    02-28-2010 02:15 PM
  8. rijc99's Avatar
    Try this...

    From your phone go to photos, delete any images saved from the Safari browser. Remove any pictures in the camera roll that wasn't taken by the camera. Including screen shots and saved images.

    Power cycle the phone and Computer then try plugging it in.
    03-03-2010 01:33 PM
  9. Rich's Avatar
    I've tried deleting and re-installing itunes but nothing happen...
    It's not iTunes that you need to uninstall/reinstall. It's the Windows drivers for the iPhone, as whmurray mentioned above.

    Connect the iPhone to your computer and open Device Manger. Find the iPhone in the list (it MAY be listed as a generic looking Apple device). Right click it and select Uninstall. When complete, disconnect the iPhone, wait a few seconds and reconnect it. Windows should detect the device and reinstall the drivers. When complete, open iTunes.
    03-04-2010 11:15 AM
  10. DataCentre's Avatar
    There is a conflict somewhere. Do a system restore to the point where it was working before. If that fails, format and reinstall your computer's OS.
    03-04-2010 03:59 PM
  11. rijc99's Avatar
    OP, try my suggestion first before going for the nuke option.

    You should also try to eliminate factors. You've eliminated the cable. Try connecting you phone to some other computer. See if it shows up.

    Still, my suggestion would take only a few minutes. Try it first. Clear the camera roll.
    Last edited by rijc99; 03-04-2010 at 05:28 PM.
    03-04-2010 05:24 PM
  12. Rich's Avatar
    Still, my suggestion would take only a few minutes. Try it first. Clear the camera roll.
    And it would cause him to possibly lose data if he has photos that haven't been synced yet. Removing the driver from Device Manager like whmurray and I suggested is the safest path to take, as no data will be lost. Any time someone comes to me with this issue, it's the first suggestion that I make, and it usually (9 out of 10 times) fixes the issue.
    03-04-2010 07:16 PM
  13. rijc99's Avatar
    And it would cause him to possibly lose data if he has photos that haven't been synced yet. Removing the driver from Device Manager like whmurray and I suggested is the safest path to take, as no data will be lost. Any time someone comes to me with this issue, it's the first suggestion that I make, and it usually (9 out of 10 times) fixes the issue.
    I said try my suggestion BEFORE the nuke option of wiping your OS. Also I said to rule out the computer by trying a different computer. If it works on that computer then it's his computer. If it does not work it's his phone. Then I said to remove the safari saved images from the roll. But my idea is do these other things before reinstalling the computer os. Your idea would fall within my category of ruling out the computer and I agree with you. Do mine and you suggestions BEFORE nuking the computer.

    P.S. If you want to take the pictures out without hooking it up you can always email them to yourself. Use the copy and paste method though so it's full resolution.
    Last edited by rijc99; 03-04-2010 at 09:12 PM.
    03-04-2010 07:29 PM
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