1. n2w's Avatar
    Hi all hope this is in the right place

    I have some iphone 3gs

    i have followed loads of tutorials to set them up with exchange but they will not work

    Currently we have exchange 2003 which allowss our blackberrys to do push mail

    all the required ports say the are open on our router

    But the phones just say (cannot get mail the connection to the server failed)

    when i join the wifi and put in the local IP address of the server it works fine but over the WEB or 3G it doesnt connect

    If any one has any deas they will be much appricated

    Thanks

    Neil
    02-24-2010 12:21 PM
  2. flyingember's Avatar
    Exchange doesn't allow your blackberries to do push alone. You have BES for that. It's an in-between system.

    so activesync works internally...

    does OWA work externally?
    02-24-2010 01:21 PM
  3. n2w's Avatar
    Yeah OWA work if i go to a web page on my laptop or iphone

    i am sure there is something really simple that i have missed

    where it asks for the server in the iphone setup ived used mail.domainname.co.uk is that correct

    the other thing is if i try and ping the domain name ip address it doesnt reply
    i woundered if this mabye an issue
    02-24-2010 03:37 PM
  4. anon(153966)'s Avatar
    If you can get to your Exchange server via webmail, then Exchange on the iPhone should work.

    Example: for us here, at work:

    Domain field enter: webmail.domainname.com
    Username enter: servername\usersname
    Password enter: the respective password

    Now, the important part, our Exchange does NOT support SSL. So, once you've configured the setup on the iPhone, it will say, 'FAILED'. Go back into the account you setup and turn SSL off. Once you do that, it should work. That's how I setup the users at the company I work for...
    02-24-2010 04:04 PM
  5. Alli's Avatar
    Another thing to consider is that OWA and Exchange are not the same thing. Just because you have OWA doesn't mean you have access to the Exchange server.
    02-24-2010 06:17 PM
  6. flyingember's Avatar
    Another thing to consider is that OWA and Exchange are not the same thing. Just because you have OWA doesn't mean you have access to the Exchange server.
    you're mixing terms. it's a touch confusing
    02-24-2010 09:23 PM
  7. flyingember's Avatar
    If you can get to your Exchange server via webmail, then Exchange on the iPhone should work.

    Example: for us here, at work:

    Domain field enter: webmail.domainname.com
    Username enter: servername\usersname
    Password enter: the respective password

    Now, the important part, our Exchange does NOT support SSL. So, once you've configured the setup on the iPhone, it will say, 'FAILED'. Go back into the account you setup and turn SSL off. Once you do that, it should work. That's how I setup the users at the company I work for...
    This is not even accurate for your setup

    where you write servername\username that's actually domain\username. it's the active directory domain prefix. the domain's name does not need to match the server's dns name
    02-24-2010 09:27 PM
  8. flyingember's Avatar
    Yeah OWA work if i go to a web page on my laptop or iphone

    i am sure there is something really simple that i have missed

    where it asks for the server in the iphone setup ived used mail.domainname.co.uk is that correct

    the other thing is if i try and ping the domain name ip address it doesnt reply
    i woundered if this mabye an issue
    to clarify, you went to OWA from OUTSIDE your corporate network AND WITHOUT a VPN connection on and it worked?

    your servername entry needs to match how your dns is setup. we can't say if it's mail. for sure. check this on your end.

    but assuming activesync works from inside the network then it's setup right there. if OWA works from outside the network the firewall is likely setup right.

    I'd check your DNS name and username entry. did you enter your AD domain name the same as internal? if OWA is not mail. try the address you use to get there. you might even try entering the external IP you use for http traffic to the mail server and see if your dns entry is right

    is OWA http or https? if the former, try turning off ssl like mentioned already
    Last edited by flyingember; 02-24-2010 at 09:33 PM.
    02-24-2010 09:30 PM
  9. Alli's Avatar
    OWA - Outlook Web Access. Many companies set up web access so that employees can access their email from outside the company's network, although within the network they can access via Outlook.

    Many people mistakenly believe that because they have OWA, they can access the exchange server on an email client, such as the iPhone or Outlook, from outside the private network.
    02-24-2010 09:41 PM
  10. flyingember's Avatar
    OWA - Outlook Web Access. Many companies set up web access so that employees can access their email from outside the company's network, although within the network they can access via Outlook.

    Many people mistakenly believe that because they have OWA, they can access the exchange server on an email client, such as the iPhone or Outlook, from outside the private network.
    I should have noted that saying OWA is different from Exchange is wrong. OWA is an access method for the Exchange Server. Just like Activesync is. You're implying that the exchange policies could block mobile device access but allow owa, which is fair.

    On the firewall it's almost always the same setup. Thus in this thread's case if OWA works outside the network there's no reason activesync shouldn't, if both work inside the network.

    For an interesting case with cell phones and Exchange look at the Sprint Instinct. It connects via OWA on their email client.
    02-24-2010 10:16 PM
  11. Alli's Avatar
    I use the app Print & Share for my work email because we lowly teachers are allowed OWA only outside the school's network, while admins and superintendents can access the exchange server directly through the mail client of their choice. Print & Share allows me to access my OWA email as though it were any other email account. (I love doing this in front of people from the tech department, leaving them scratching their heads and wondering how I got around their security.)
    02-25-2010 06:56 AM
  12. n2w's Avatar
    Hi

    should the server part be the same as for iphone

    servername.co.uk /exchange


    cheers
    02-25-2010 07:01 AM
  13. flyingember's Avatar
    Hi

    should the server part be the same as for iphone

    servername.co.uk /exchange


    cheers
    No.

    that suffix, by default, is only for OWA. acivesync connects via, and you don't enter it this way, servername.co.uk/activesync

    you just need to enter whatever the outside dns name of the mail server is, ???.servername.co.uk. no folder is needed afterward the dns name

    the activesync setup automatically adds the appropriate virtual directory for you. some older devices used OMA, some use OWA, the iPhone uses activesync.
    02-25-2010 08:55 AM
  14. n2w's Avatar
    ok ive put

    exchange.servername.co.uk

    and now it appears to connect as it keeps popping up the password is incorrect for the email account setup even though im using the domain logon password
    it will not accept the password

    ive reset it on in the AD

    any ideas
    02-25-2010 09:32 AM
  15. flyingember's Avatar
    how did you setup your user when setting up the exchange entry on the phone?

    I would double check this entry
    02-25-2010 01:57 PM
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