1. mrkurch's Avatar
    New to the iPhone. In my house, I previously had no issues with a 3 yr old flip phone but since I purchased the iPhone, it seems it can do anything but make or receive a call. Full bars on the screen - but it does not connect. If I go outside, it works. I did shut it off to attempt to reset - no luck. Any ideas on what might be happening or a fix?
    01-19-2010 09:05 PM
  2. sting7k's Avatar
    Perform an actual reset by holding down the top button and home button for ~10 seconds until the Apple logo appears on the screen. If that doesn't work restore your iPhone.

    Are you new to AT&T? How long ago did you get the iPhone?
    01-19-2010 09:10 PM
  3. mrkurch's Avatar
    I did that type of reset with the logo appearing, etc.... Still no luck. The phone is 2 days old. Not new to ATT - been a customer for years going back to Cingular. Always had Nokia phones until now. I like the phone - just frustrating. How do you restore the phone and do I lose anything in doing it?
    01-19-2010 09:14 PM
  4. Earless Puppy's Avatar
    Place it in airplane mode then back out,
    01-19-2010 11:43 PM
  5. sting7k's Avatar
    Also try toggling 3G off then back on.

    To restore your iPhone connect to iTunes and in the summary page of the iPhone you will see the restore button. It will put it back to factory settings. After it's done it will ask if you want to set it up from a back up or as new. Try from back up first, if that doesn't work you will need to try it as new. If that fails it's time to call Apple and get a new iPhone.
    01-20-2010 12:02 AM
  6. mrkurch's Avatar
    Well fellow users, I've done all of the suggestions and still no luck. I appreciate all of the feedback so far. Does anyone think the WiFi in the house, might have anything to do with it? Next step might be to try shutting it down to see if that has any impact on it.... My previous phone had no problems and my wife's Pantech has no problems so I am doubtful that WiFi 'should' impact any cell device, but you never know I guess.
    01-20-2010 05:11 AM
  7. flyingember's Avatar
    call your carrier
    01-20-2010 09:12 AM
  8. whmurray's Avatar
    call your carrier
    He already said that his carrier is AT&T. Do they answer?
    01-20-2010 10:01 AM
  9. mth785's Avatar
    Take the phone back and get a phone that will work in your house.
    01-20-2010 11:14 AM
  10. flyingember's Avatar
    all bars and no connection generally means a configuration issue.

    you have a signal to the tower but it's not accepting your phone
    01-20-2010 11:22 AM
  11. mrkurch's Avatar
    I can make calls outside of my house - still think it might be a configuration issue? Keep in mind, my old phone worked in my house and my other family member's phones work as well ... that is what is so puzzling.
    01-20-2010 12:50 PM
  12. sting7k's Avatar
    Call AT&T and see if they can do anything. If not call Apple or go to a store if one is close by and they will give you a new iPhone. These are the last things you can do. Something is wrong with the one you have.
    01-20-2010 12:53 PM
  13. mrkurch's Avatar
    Thanks for all the suggestions - everyone. ATT will be my next stop. I like this phone and just want it to work !
    01-20-2010 05:15 PM
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