1. HJZ06's Avatar
    This past week my Iphone was ringing, removed from shirt pocket and the display was black. Could not answer, so I turned it off and waited. Turned back on and working fine. Is this common, how often should you do a reset?
    10-18-2009 09:32 AM
  2. Jeremy's Avatar
    Not common as I've never heard of that happening nor have I seen it happen. Is this a new 3GS device?
    10-18-2009 10:48 AM
  3. HJZ06's Avatar
    About 3 months old. Also, when removing phone away from ear after conversation is finished and ready to end call, the screen is also black, about 2 times per day.
    10-18-2009 10:56 AM
  4. Jeremy's Avatar
    Bring it to your local Apple store and get it replaced. First try a full restore as new before bringing it in if you have no done so already.
    10-18-2009 11:05 AM
  5. Sentenial's Avatar
    I'm thinking there is something wrong with the sensor that detects your face on your phone. That might be causing both of these problems. It might just be some dirt on the screen or you might need to take it to Apple to fix it.

    The sensor is directly to the left of the speaker above the screen.

    Hope this helped!
    10-18-2009 12:10 PM
  6. HJZ06's Avatar
    I called tech support, said the last download had a 3% problem, +- 2 weeks ago. There is a new download which should correct these problems. We'll see, thanks for all the help. If it shows up by chance i'll follow up.
    10-18-2009 07:28 PM