1. EKCSMAS's Avatar
    All of a sudden, today, I cannot synchronize or backup my iphone with my computer. I plug my IPhone 3g in, and a window pops up stating that "Microsoft Office Document Scanning does not support this type of device". Then, when I go to itunes, a window pops up stating that "This iphone cannot be used because the Apple Mobile Device service is not started." Please tell me how to fix this. Thanks! Michael
    Penfuins likes this.
    08-15-2009 06:17 PM
  2. EKCSMAS's Avatar
    Its me again. Well, I got the system to work by restarting "Apple Mobile Devise service", which had somehow been stopped. But the window at the very beginning, "Microsoft Office Document Scanning does not support this type of device" - still pops up. I click OK and at this point, I can just ignore this - as I can synch my phone... But does anyone know how to get rid of the annoying window (Microsoft.....??) Thanks! Michael
    08-15-2009 06:25 PM
  3. jamesus's Avatar
    What version of Windows are you running?
    08-17-2009 05:36 PM
  4. tc1522's Avatar
    Hello ekcsmas, I have the same problem. I would like to know how to get rid of this! Also, with this pop up, I am unable to download pictures taken from my I phone to my computer. Any help would be appreicate. I have a HP multi media computer. My OS is XP.
    Last edited by tc1522; 08-30-2009 at 09:42 PM. Reason: forgot to give OS.
    08-30-2009 09:40 PM
  5. Alli's Avatar
    Are you using Symantec, by any chance? I get that regularly on my work computer when I plug the iPhone in to charge, and the major difference between that computer and mine at home is Symantec. I know firewalls and virus scan programs played he11 with my Windows Mobile syncing in the past.
    08-30-2009 10:56 PM
  6. followthebits's Avatar
    Original answer is found elsewhere in the forums but I could not post the link because of some silly rule that I have to have 10 posts before I can post a Link. So I can't point you to the person who deserves credit for the answer - sorry:

    However, the answer is this:

    1) Open "My Computer"
    2) Right-click "Properties" on your Device ... 's iPhone
    3) Events tab
    4) And select the action you desire

    Hope this fixes it up for you - it did me.
    09-11-2009 03:39 PM
  7. cathy oliva's Avatar
    You are a GEM! worked a treat for me.

    11-25-2009 08:08 PM