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  1. kmb3333's Avatar
    Help! I created a handful of ringtones in iTunes for my friends and family. I've got them on my iPhone 3GS just fine and assigned them to individual contacts, but whenever my phone rings, the default ringtone plays. Does anyone have an idea of why this is happening or what I'm not doing right? Thanks!
    08-07-2009 08:22 AM
  2. anon(153966)'s Avatar
    I'm guessing the ringtone length is less than 30 seconds, right?

    Edit: as a test, add a default tone to a contact, then test it to make sure it works. Then, create a ringtone, making sure it's under 30 seconds, assign it to a contact, and try again...
    Last edited by naviwilliams; 08-07-2009 at 08:48 AM.
    08-07-2009 08:26 AM
  3. kmb3333's Avatar
    Yes - all of the ringtones I created are 30 seconds or less.

    In response to your test suggestion: the default ringtone I'm using is one that I created in iTunes, so I know that they work. Any other suggestions?
    08-07-2009 09:08 AM
  4. anon(153966)'s Avatar
    ...the test person that called, their number is not listed in two contacts, is it?
    08-07-2009 09:19 AM
  5. chobbs1's Avatar
    Try the test with one if the default ringtones. Then you'll know if the problem is your created ringtones or something else
    08-07-2009 09:22 AM
  6. kmb3333's Avatar
    I have one default ringtone set as the default ringtone in my settings. I applied another default ringtone as the custom ringtone for a friend. Just had her call me and it's still ringing as the default ringtone I chose in my settings. What the hell?!!
    08-07-2009 09:28 AM
  7. chobbs1's Avatar
    Ok now you know it's not your ringtones. Now let's go through your settings. Tell us exactly how you set the ringtone
    08-07-2009 09:33 AM
  8. kmb3333's Avatar
    For the custom one, i went to my contact, clicked on "ringtone", scrolled down to the ringtone I wanted and chose it. The song title then shows up next to "ringtone" in my contact's info page. Then I exit out of my contacts.
    08-07-2009 10:25 AM
  9. Ipheuria's Avatar
    This is a really stupid question but have to ask to make sure. You do have caller display on your plan? As far as I've known if you don't have caller display it will not be able to pick up your different friends in order to play the custom ringtones.

    If you do have caller display, try un-syncing the custom ringtones and then sync only one back to the phone. Assign it to a contact and have the contact call you and see what happens.
    08-07-2009 11:44 AM
  10. chobbs1's Avatar
    Thank your for the details. So now we know that selection is done. I have had this happen a few times to me but somehow it got resolved. It may just need a soft reset. Or you can turn the phone off and on again and try the test again.
    08-07-2009 12:33 PM
  11. kmb3333's Avatar
    Powered down and up. Still not working. Ugh.
    08-07-2009 01:03 PM
  12. anon(153966)'s Avatar
    Is this device Jailbroken or anything? This is rather odd...
    08-07-2009 01:14 PM
  13. big9erfan's Avatar
    When you select the custom ringtone for your contact, does it begin playing?
    08-07-2009 01:14 PM
  14. chobbs1's Avatar
    I have been looking around under settings>> and found nothing. So your next step in my opinion is to de a restore from back up. And if that doesn't work restore as new and re- add your content.
    08-07-2009 01:18 PM
  15. kmb3333's Avatar
    Not jailbroken at all. When I select the ringtone, it plays just fine.
    08-07-2009 01:18 PM
  16. kmb3333's Avatar
    Maybe I'll just pop into the Apple store where I bought the phone a few weeks ago. Thanks to everyone for your efforts and suggestions.
    08-07-2009 01:19 PM
  17. anon(153966)'s Avatar
    I think chobbs1's suggestion is best, restore and then see what gives...
    08-07-2009 01:25 PM
  18. michael11694's Avatar
    I finally got around to a) creating a ringtone from a music file I purchased on iTunes and b) making a ringtone from a music file I ripped to my iTunes library. Both synchronized successfully to my iPhone 3G. Both are in my ringtone folder and appear in the ringtones part of my music library. However I have the same problem that kmb3333 has. After assigning an individual ringtone to a contact - it stills rings with the default ringtone. It doesn't matter if the default is custom or not and it doesn't matter if the individual contact ringtone is custom or not. And it doesn't matter if the custom ringtone is made from the apple store or home bred. Anybody have any ideas?
    Last edited by michael11694; 08-07-2009 at 01:45 PM.
    08-07-2009 01:42 PM
  19. anon(153966)'s Avatar
    @kmb3333 & @michael11694 - my question is this, is your OS the new 3.0.1?

    I wonder if that's the real issue here...
    08-07-2009 01:53 PM
  20. Just_My_Luck's Avatar
    Please hepl me as i am having the same problem as ringtone are set for individuals contacts but always go back to defult ringtones?PLEASE help meAs MY ipone is BRAND new 3 days ago,done the folder and all,NO jail broken.When at contact plays fine,but when contact rings its bac to defualt tune?
    09-04-2009 07:01 PM
  21. thesixsence's Avatar
    maybe you've chosen one ringtone set as the default ringtone
    09-06-2009 07:54 AM
  22. chobbs1's Avatar
    has anyone tried to do the restore from backup yet? if so did it work? if not try the restore as new and re-add the media content.
    09-06-2009 11:31 PM
  23. barneym's Avatar
    I had this exact same problem on my new iPhone 3gs (found this forum by Googling my issue). Turns out I had lots of duplicate entries because my contact list had pulled from a variety of places when I synced (Exchange Contacts, Local Outlook Contacts, an Outlook Archive of Contacts) and even though I was only viewing my Exchange Contacts, the caller ID was picking up the data entry for the local Outlook contacts. I know I could go in and clean up my disaster of a contact list, but here was the easy solution.

    - Have the person who's ringtone you want to customize call you.
    - Then go into Recents in the Phone app.
    - Click the blue arrow next to their entry in recents
    - You will now be looking at the Contact entry that your iPhone decides to associate with the caller, not necessarily the one you are set to be viewing by default in Contacts.
    - Check the custom Ringtone in that entry - if it is still listed as Default then you probably have a duplicate entry problem like I did.
    - You can either clean up the duplicate entry problem or just change the Ringtone here to the custom ringtone you want and then try again.

    Hope this helps.
    09-10-2009 08:42 AM
  24. jaxflyer's Avatar
    barneym - Your solution has been MOST HELPFUL! Thank you so much. I've been pulling my hair out wondering "WTF" and finally I looked at my config and sure enough there were dupes. PERFECT!! Thank you again sir.

    10-23-2009 09:41 AM
  25. chobbs1's Avatar
    You can get rid of the dupes by going to settings>> mail>>you mome account>> deselect sync contacts and then re select it the phone will ask if you want to merge the data click yes.

    Also make sure that you turn off contact syncing in iTunes. You are already syning over the air. I hope this will clean things up for you.
    10-25-2009 01:54 PM
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