1. michaels1mom's Avatar
    Quite the novice, but not an *****. Received an iPhone 3G for Christmas...everything was going ok until I tried to install some apps and rec'd the error msg that I needed to update to OS 2.2. Easy, I thought.

    At the time, I had a regular PC and connected iPhone to iTunes and immediately was given the prompt of updating to OS 2.2, which I tried to do. Didn't work. Gets stuck in the "backing up iPhone mode".....So, I was sort of like, the heck with it. Like I said, I am just a novice...can really do without those apps.

    For my birthday in April I rec'd a macbook. Now, I thought I could finally update my iphone to get those apps I want that won't download without OS 2.2 ..... Guess what... no such luck....Won't update even with the mac.

    I even spent 30 minutes with apple on the phone today and I swear that lady must have been reading a flow sheet and she really was no help and I finally had to go because I had to meet my young children at the bus stop.

    Any suggestions? Should I call apple back? We have no apple store nearby or else I would go there. I am getting quite frustrated because I think it should be an easy fix.
    My iphone isn't loaded with anything extra-ordinary. Only about 20 songs, for goodness sakes!

    Thanks, Michele
    06-04-2009 11:17 PM
  2. chobbs1's Avatar
    how long did you wait during the back up portion of the update? sometimes that can take quite a while especially if it has not yet been done. just a thought.

    other than that i would try and contact apple again and go through the flow sheet with someone again. good luck and let us know how it goes.
    06-05-2009 12:55 AM
  3. msbaylor's Avatar
    I've had the same issue and I've actually known others with the same issue. The fix- try a different iPhone sync cord. it was like ours had gone bad or something. While I never had trouble using it to charge though.
    06-05-2009 01:07 AM