Being a senior and loving to keep in touch with the kids and grandkids I was proud as punch to walk out of the ATT store with the ultimate in cell phones. The kids were all jealous. I went in to upgrade because I was having problems with my old phone, certainly not to get the new iphone. With my old cell phone they could send me pictures of them just goofing off or I could show them the sites of where we were. The sales person showed me how great the camera worked, I even took a picture of him and it was great. Of course we didn't try to send it anywhere. Imagine my frustration when my granddaughter sent me a picture of her in her Halloween costume and I couldn't find it. I have called the company and have figured out how to do it but the whole process is disgusting. I couldn't believe that I wasn't misunderstanding. It simply can't be that complicated to view a picture. I kept saying that to each representative and they kept repeating in monotone that iphone does not have the capability to view pictures like my old phone. Who keeps a pen and pencil in hand to write all the letters and numbers down and then log in to see a picture on a cell phone and then when I got it there was no way to save it. I bought my granddaughter a camera phone and put her on my plan so we could send the pictures back and forth. Now forget it. I don't want her to send them on the phone. If I can get to them they are gone in a day or two. What good is that. I hope a representative of AT&T calls me. I want my money back for the phone and out of the extra $30.00 a month for the next two years. I can't believe that sales person even was aware of this problem or he certainly wouldn't have sold me an iphone.