I don't know how much you have left on your contract Circuitry, but I suspect that AT&T employees are being given some latitude in determining who gets the upgrade and who doesn't. If you're moderately close to the end of your contract, pay your bills on time, etc., I'll bet you could sweettalk someone into upgrading you sooner, especially if you play the "loyal customer of AT&T for 80 billion years" card. More than once I've had AT&T (granted this was at a franchise store) employees tell me "oh no, we can't do that" and a little more talking and guess what ... they can! Maybe bring doughnuts with you! LOL