10-29-2021 03:00 PM
31 12
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  1. Annie_M's Avatar
    Annie_M
    Trusted Member
    Q&A Team
    Moderator
    Originally Posted by phlamethrowre
    No, I opened a case with FedEx. They are looking for it.

    I used twitter to contact @FedexHelp
    Twitter is a good for these kind of issues. I am so sorry that you are going through this! All fingers and toes crossed that you have your iPhone PRONTO!
    kataran and phlamethrowre like this.
    10-24-2021 10:30 AM
  2. C6TX6's Avatar
    C6TX6
    That's ridiculous. Maybe time to call Tom Hanks?

    Good luck with that one!
    phlamethrowre likes this.
    10-24-2021 10:59 AM
  3. phlamethrowre's Avatar
    phlamethrowre
    Originally Posted by Annie_M
    Twitter is a good for these kind of issues. I am so sorry that you are going through this! All fingers and toes crossed that you have your iPhone PRONTO!
    I agree 100%. When I tried to call FedEx I couldn’t get thru the stupid automated menu. One tweet to @FedEx and @FedexHelp and I had their attention in less than 30 minutes.

    I think I’m going to tweet to FedEx and ATT today. Maybe that’ll make FedEx more motivated.
    Annie_M and kataran like this.
    10-24-2021 11:44 AM
  4. phlamethrowre's Avatar
    phlamethrowre
    After several hours on the phone with AT&T and a trip to the AT&T store and the FedEx facility I finally got AT&T to open a claim with FedEx. Still waiting on FedEx to change the status from pending delivery to lost. Until then AT&T won’t do anything.

    The worst part is I’ve done all the leg work, all the phone calling and all the info gathering for these 2 huge companies who both claim to be customer service oriented.

    This experience has definitely made me question my loyalty to AT&T. I’ve been with the same cell carrier since the late 90s. It’s the only cell # I’ve ever had. It was BellSouth Mobility then Cingular and now AT&T. I’ve had 4 lines for most of that time and always have the best plans and the newest phones. They have been paid well for over 20 years.
    Just_Me_D and kataran like this.
    10-28-2021 11:34 AM
  5. phlamethrowre's Avatar
    phlamethrowre
    Picked up a 256GB Sierra Blue 13 PM at Best Buy today. Finally!
    ksassy likes this.
    10-28-2021 05:45 PM
  6. kataran's Avatar
    kataran
    Ambassador
    Originally Posted by phlamethrowre
    Picked up a 256GB Sierra Blue 13 PM at Best Buy today. Finally!
    I’m so glad your nightmare is over and I agree with your other post that loyalty is a lost Commodity. The perks are all gone they treat you the same or sometimes worse then a switch over new customer

    My 21 years at Sprint did nothing for me when I jumped to T-Mobile due to the merger. Just a smile and “Good to Hear”

    They want Brand Loyalty for us for consistent profits
    10-29-2021 03:00 PM
31 12
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