Data loss on both iPhone and iCloud after iPhone update.
02/03/21, I found that the iPhone 11 screen displays the Apple logo only and is not responding.
Soft reboot didn't help.
Apple support recommended me a cold reset of the IPhone 11 followed by automatic data recovery from iCloud.
On 02/04 this reset was done and the 14.4 update was downloaded to the iPhone.
However, on 05.02, I noticed that not all photos and videos were updated on the iPhone, and this loss is critical.
To my surprise, these lost photos weren't in iCloud either. ICloud storage in use is now ~ 500GB instead of over 1.5TB that was stored in iCloud before the iPhone failed update.
Technical support operators could not solve my problem.
Need help! How to restore the data?
02/03/21, I found that the iPhone 11 screen displays the Apple logo only and is not responding.
Soft reboot didn't help.
Apple support recommended me a cold reset of the IPhone 11 followed by automatic data recovery from iCloud.
On 02/04 this reset was done and the 14.4 update was downloaded to the iPhone.
However, on 05.02, I noticed that not all photos and videos were updated on the iPhone, and this loss is critical.
To my surprise, these lost photos weren't in iCloud either. ICloud storage in use is now ~ 500GB instead of over 1.5TB that was stored in iCloud before the iPhone failed update.
Technical support operators could not solve my problem.
Need help! How to restore the data?