1. ekneeiphone's Avatar
    Good morning everyone,

    i preordered a new pro for my wife exercising the upgrade program to be picked up in the apple store on launch day with a pick up time window. I am feeling a little trepidation going into the store. Luckily, its a stand alone store so I do not have to go into a mall. Is it safe or is there a covid risk? Does anyone have knowledge regarding the protocols the apple store will be taking to ensure my safety.

    Thank you.
    tapasupport likes this.
    10-22-2020 10:56 AM
  2. Annie_M's Avatar
    It's my feeling that Apple has been diligent in assuring employee/customer safety during this pandemic nightmare. People have to have appointments to even get into the stores to "shop". I'm sure masks will be required. I would be ok with picking it up there, but then I'm not you. If you are really concerned, you'll have to decide for yourself. One thing you might try is to drive by today or tomorrow (if it's not too far from where you live) and see how they are handling things now.
    ekneeiphone likes this.
    10-22-2020 11:25 AM
  3. A_M_W's Avatar
    I’ve been to my local Apple Store a couple of times and it is all very carefully organised to ensure social distance etc. They go to way more effort than most stores to make sure there are sufficient safety protocols in place. I am sure they will be just as diligent with the arrangements to deal with the extra crowds that release day will bring.
    10-22-2020 11:56 AM
  4. staceymj86's Avatar
    Besides medical facilities, the Apple Stores are handling sanitizing and social distancing better than anywhere else I have been. They are strict about the social distancing, appointments and sanitizing behind customers.
    Just_Me_D and A_M_W like this.
    10-22-2020 12:01 PM
  5. SwitchBeach's Avatar
    Wear a mask. Don't go in if the others in the store are not wearing their masks. Keep as much distance as possible from other people. Limit the amount of time you spend in the store. Don't touch your face. Wash your hands before and after your visit.
    10-22-2020 12:27 PM
  6. Garz's Avatar
    Wear a mask. Don't go in if the others in the store are not wearing their masks. Keep as much distance as possible from other people. Limit the amount of time you spend in the store. Don't touch your face. Wash your hands before and after your visit.
    Apple won’t let you in without a mask. They are one of only a few retails stores who won’t let you in without a temperature check.
    A_M_W likes this.
    10-22-2020 12:35 PM
  7. Mars20's Avatar
    Apple Store employees were very strictly adhering to hygiene rules when I went to their Store twice during the Summer. Distancing and masks and hand sanitizer were required. I would be happy to pick devices up from there again.
    10-22-2020 12:48 PM
  8. firstborn80's Avatar
    I think it really depends on your local stores. It seems that Apple is being very diligent in ensuring safety but how it's being handled is based on different location/city/country requirements. My two local stores are still closed and our numbers have plateaued. No safer than that.

    TBH, leaving your home is a covid risk so visiting your local store is something you have to research and make a decision for yourself.
    Spencerdl likes this.
    10-22-2020 01:18 PM
  9. BreakingKayfabe's Avatar
    No more of a risk than going to a grocery store. I think you’ll survive.
    mach1man likes this.
    10-22-2020 01:36 PM
  10. A_M_W's Avatar
    I have collected my new iPhone this morning. I was so impressed with Apple’s organisation. I work in social care and so have plenty of experience in infection control. They managed the process so well, not only was it safe but also quick and well organised. I was in and out in 15 mins. It was a much calmer experience than the usual hustle and bustle of iPhone release day.
    10-23-2020 07:55 AM
  11. ekneeiphone's Avatar
    I have collected my new iPhone this morning. I was so impressed with Apple’s organisation. I work in social care and so have plenty of experience in infection control. They managed the process so well, not only was it safe but also quick and well organised. I was in and out in 15 mins. It was a much calmer experience than the usual hustle and bustle of iPhone release day.
    Yes, i was pleasantly surprised. No line outside and wisked in. However, security was supposed to do a temperature check . They failed to do so. They do not do set up in store set up. Was fine though because had to exchange under the upgrade program. Was able to stiill buy Belkin screen protector and have rethe p machine apply it. Felt safe but should have done temperature check.
    A_M_W likes this.
    10-23-2020 04:43 PM
  12. Ledsteplin's Avatar
    No. Just wear a mask if you're concerned.
    BreakingKayfabe likes this.
    10-23-2020 06:01 PM
  13. joemd60's Avatar
    No more of a risk than going to a grocery store. I think you’ll survive.
    Or hanging off the back of a trash truck.
    BreakingKayfabe likes this.
    10-24-2020 03:54 PM
  14. BreakingKayfabe's Avatar
    Or hanging off the back of a trash truck.
    I call that Wednesday
    10-24-2020 05:11 PM
  15. Speedygi's Avatar
    Apple stores are really stringent in their entry checks so I wouldn't be worried.
    A_M_W likes this.
    10-24-2020 09:35 PM
  16. Spencerdl's Avatar
    I think it really depends on your local stores. It seems that Apple is being very diligent in ensuring safety but how it's being handled is based on different location/city/country requirements. My two local stores are still closed and our numbers have plateaued. No safer than that.

    TBH, leaving your home is a covid risk so visiting your local store is something you have to research and make a decision for yourself.
    Exactly this. Thanks for your response.
    10-24-2020 09:43 PM
  17. mogelijk's Avatar
    TechOdyssey (known as Decaway here) did a video of picking up a new case for his iPhone 12 today. He didn't film in the store but talks a bit about the experience, including how they wouldn't let him in to buy the case -- he had to buy it online and then could schedule a time to pick up the phone. I believe he also used the iPhone 12 to shoot the video.

    10-25-2020 01:09 AM
  18. sj-performance's Avatar
    Went to dadeland mall Miami Apple store to pick up my moms iPhone 12 today. Store was closed...only for pick up only.
    Spencerdl likes this.
    10-25-2020 07:18 PM
  19. Quis89's Avatar
    I’m honestly not sure why people even go to stores anymore. I haven’t waited in line or went to a store for an iPhone in almost 10 years. These days preordering and having it delivered is so easy. Had my phone by noon on launch day.
    10-25-2020 11:06 PM
  20. Spencerdl's Avatar
    I’m honestly not sure why people even go to stores anymore. I haven’t waited in line or went to a store for an iPhone in almost 10 years. These days preordering and having it delivered is so easy. Had my phone by noon on launch day.
    Some people still want and like the thrill of waiting in line and getting their new iPhone before noon. To each their own. My last two new iPhones I was in and out by 10am on launch day with the newest iPhone of my choice. Did I have to do it that way, of course not...I wanted to and it was FUN. Guess what, I wasn't pacing back and forth to the windows looking for the delivery person either...LOL
    Annie_M and firstborn80 like this.
    10-26-2020 04:18 AM
  21. Tartarus's Avatar
    I would have been the first in line to have a look see at the newest iPhone Pro colors.
    Because of Covid I’ve decided to hold off on going to the AppleStore and simply pick a color I’ve had for the past 7, namely Gold of which I’m sure I won’t regret it.
    Spencerdl and joemd60 like this.
    10-26-2020 04:46 AM
  22. Spencerdl's Avatar
    I would have been the first in line to have a look see at the newest iPhone Pro colors.
    Because of Covid I’ve decided to hold off on going to the AppleStore and simply pick a color I’ve had for the past 7, namely Gold of which I’m sure I won’t regret it.
    It's a different shade of Gold than your iPhone 7 Gold, you may want to rethink your choice...LOL
    joemd60 likes this.
    10-26-2020 04:49 AM
  23. A_M_W's Avatar
    In the UK,to do the Upgrade Programme you had to do it in store, there was no other option.
    Tartarus likes this.
    10-26-2020 05:06 AM
  24. Tartarus's Avatar
    It's a different shade of Gold than your iPhone 7 Gold, you may want to rethink your choice...LOL
    I’m familiar with that gold has different shades.


    That’s okay because gold is gold
    When Apple introduced it I was immediately sold
    It’s time for you to put your being mean to a hold
    Spencerdl and joemd60 like this.
    10-26-2020 05:44 AM
  25. Spencerdl's Avatar
    I’m familiar with that gold has different shades.


    That’s okay because gold is gold
    When Apple introduced it I was immediately sold
    It’s time for you to put your being mean to a hold
    Just trying to inform you so you wouldn't make the same mistake twice...LOL
    10-26-2020 05:47 AM
45 12

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