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  1. Vyenkatesh's Avatar
    Since iOS 14 release, I am not able to update my iphone 11 by using iTunes. It shows error as "The Phone ............could not be updated. An unknown error occured (4000). During last 14.3 update I have used recovery mode and restored it as new phone and didnt restore any backup. But again for 14.4 update it shows same error 4000 error.

    • Tried iTunes reinstall.
    • Has all Windows updates installed in the pc.
    • Restarted phone and PC both.
    • Tried on 3 different computers with different ISP.


    I can update it on OTA but want to find out the reason behind this error. Apple support forums dont have any solutions for this and Apple support on phone also couldn't find reason behind this and advised me to visit SC. Not sure if that will help as they will again restore it from scratch and I might face same problem at 14.5 upgrade.

    Any suggestions for me?
    02-02-2021 09:41 AM
  2. Mars20's Avatar
    Are you using the latest version of iTunes?
    02-02-2021 10:38 AM
  3. ksassy's Avatar
    This happened to me and I had to switch from using my Surface Pro to my MacBook Pro for iTunes to work. I found out afterwards through a Google search that this has happened to others too with the same iTunes error. I read online something about disabling Face ID which apparently allows iTunes to work properly but I haven't tested it out to see if it truly works. I assume it's another bug Apple need to fix. Hope this helps!!
    Annie_M and Vyenkatesh like this.
    02-02-2021 11:57 AM
  4. Vyenkatesh's Avatar
    02-03-2021 08:36 AM
  5. Ledsteplin's Avatar
    Yes
    Who is this answer for? Using the quote feature helps.
    Just_Me_D likes this.
    02-03-2021 09:32 AM
  6. Vyenkatesh's Avatar
    Are you using the latest version of iTunes?
    Yes
    02-03-2021 11:03 AM
  7. Vyenkatesh's Avatar
    Who is this answer for? Using the quote feature helps.
    Sorry for that. Realized it later
    Annie_M, Ledsteplin and Just_Me_D like this.
    02-03-2021 11:04 AM
  8. Vyenkatesh's Avatar
    I could update by using iTunes after deleting Company Management profile and switching off pin.
    02-12-2021 09:01 AM
  9. nathanmark4's Avatar
    I can't activate the dark mode after the recent update of iTunes on my windows. Please help me out.
    03-17-2021 06:25 AM
  10. Ledsteplin's Avatar
    I can't activate the dark mode after the recent update of iTunes on my windows. Please help me out.
    Have you tried Reset All Settings?

    Go to Settings >General >Reset >Reset All Settings. This resets to default everything in Settings, including notifications, alerts, brightness, and clock settings like wake up alarms.
    But first try a hard reset (reboot). Restarting may fix it.
    03-17-2021 07:03 AM
  11. nathanmark4's Avatar
    I have tried all that. still it is just the same.
    03-24-2021 04:25 AM
  12. BarbaraPrivett's Avatar
    I have been facing ITUNES.DLL is missing on your computer any help?

    Updated: after some searches on the internet, I have found this guide is this ok to use.
    Last edited by BarbaraPrivett; 04-13-2021 at 05:50 AM.
    04-12-2021 05:09 AM
  13. Ed7789's Avatar
    I have been facing ITUNES.DLL is missing on your computer any help?
    What I would do is attempting to repair my iTunes installation. iTunes can be installed in two different ways depending on the Windows product.
    Since we don't know how it was initially installed, we're going to remove iTunes and put it back again, which will lead to similar results.

    First, remove your current, broken, iTunes installation.
    • On Windows 10, this can be completed by going to Windows Settings and then Apps. Find iTunes in the list, and click on the Uninstall button.
    • On other Windows products (e.g.: Windows 8.1), you need to go to the Control Panel and then clicking the Uninstall a program link. Select iTunes in the list and click the Uninstall button in the bar above the list.


    Then you need to reinstall iTunes.

    • If you use Windows 10, the easiest way to reinstall iTunes is to get it through the Microsoft Store: Get iTunes - Microsoft Store en-CA
    • If you use any other Windows product (e.g.: Windows 8.1), you have to go to Apple's website and download it from there: iTunes - Apple (CA)
    04-12-2021 06:31 AM

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