1. edswife1970's Avatar
    It keeps trying to connect, but doesn’t. It causes my wi-fi to disconnect also until I manually stop it from trying to connect.

    I have tried other server locations but they won’t connect either.

    Any suggestions??
    07-08-2021 10:51 AM
  2. Ecm's Avatar
    Try disabling WiFi, then connect to the VPN. If that works as expected, I suspect that your ISP is purposely blocking VPN connections.

    At work, we have run into exactly that situation with remote users unable to connect to the office network via VPN. A call to the ISP will often fix the issue, after explaining the VPN is required for work purposes.
    07-08-2021 11:14 AM
  3. edswife1970's Avatar
    Try disabling WiFi, then connect to the VPN. If that works as expected, I suspect that your ISP is purposely blocking VPN connections.

    At work, we have run into exactly that situation with remote users unable to connect to the office network via VPN. A call to the ISP will often fix the issue, after explaining the VPN is required for work purposes.
    Just got off of online chat with express VPN. I had to change the protocol and also update the app. It’s working again thank heavens!
    Just_Me_D likes this.
    07-08-2021 11:46 AM
  4. Ecm's Avatar
    Great. Glad you're sorted.
    Just_Me_D likes this.
    07-08-2021 11:50 AM

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