1. dsx968's Avatar
    Every once in a while my phone tells me I don't have any internet connection even though everything is on. I check and uncheck airplane mode, cellular data, and wifi and it doesn't change. Usually I have to reboot for it to come back. It's getting worse now. Today I had to reboot 3 times for it to come back.
    Anyone have experience with this issue? Is it something they can fix at the Apple store or do I need a new phone?
    The weird thing is that I'm usually streaming or something at the time and I don't lose signal until I try to do something else. Then I can't get any connection even with full bars.
    01-23-2020 03:32 PM
  2. Wotchered's Avatar
    First investigate your broadband speed and stability,work from there.
    Annie_M and scruffypig like this.
    01-23-2020 03:57 PM
  3. Jude526's Avatar
    I have had it as well. I hope the new update fixes it.
    02-01-2020 10:52 PM
  4. cornettbr's Avatar
    Do you have ATT I get this constantly, specially when I have a 5GE connection.
    02-21-2020 05:26 PM
  5. Annie_M's Avatar
    I get it occasionally but I’m always connected. I checked on Safari to go to a website and I almost always get onto it so I don’t think I’m really disconnected. Perhaps it was a blip in my Wi-Fi? I don’t really know but it doesn’t seem to create difficulties for me so I pretty much just ignore it.
    02-21-2020 05:57 PM
  6. cornettbr's Avatar
    Forbes just released an article indicating that Apple is internally recognizing some people are having serious cellular data issues.
    03-23-2020 06:41 PM
  7. wbcolon's Avatar
    Holy crap, I thought I was losing my mind today. I’m experiencing this. It will show full LTE and then disappear and I have to toggle airplane mode. It’s kind of maddening.
    03-30-2020 07:56 PM
  8. edswife1970's Avatar
    Not sure if this is the same thing, but my Internet will not stay connected even though I am at home and my Wi-Fi is working perfectly. I have Norton VPN and it constantly disconnects too.

    I notice it most of the time when I want to check my email. It won’t come through, so I go into settings and turn off Wi-Fi, and then turn it back on. Sometimes that works and sometimes it doesn’t.

    I have rebooted my phone several times and it doesn’t help. I thought the iOS update would help but apparently not.

    Any suggestions?
    wbcolon likes this.
    03-31-2020 12:22 PM
  9. edswife1970's Avatar
    Not sure if this is the same thing, but my Internet will not stay connected even though I am at home and my Wi-Fi is working perfectly. I have Norton VPN and it constantly disconnects too.

    I notice it most of the time when I want to check my email. It won’t come through, so I go into settings and turn off Wi-Fi, and then turn it back on. Sometimes that works and sometimes it doesn’t.

    I have rebooted my phone several times and it doesn’t help. I thought the iOS update would help but apparently not.

    Any suggestions?
    Well I just did an experiment and I think the problem is with the VPN. I turned it off and turned Wi-Fi on and it works perfectly. Ironically, my subscription for the VPN is due for renewal on April 3. I am canceling it and will be looking for a different one.
    03-31-2020 12:28 PM

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