1. Rodney Willis's Avatar
    Just got my iphone pro Max today. I was setting it up when this happened. It's stuck in the update mode. Can't power the phone or anything. Have to contact Apple in the morning. Don't understand what happened
    10-23-2019 10:58 PM
  2. JOEY NEAT's Avatar
    That sucks! Keep us posted! Good luck!
    aximtreo likes this.
    10-23-2019 11:36 PM
  3. mach1man's Avatar
    Have you tried DFU mode. That may allow you to get it powered off and then boot up the phone through iTunes. If that works then set it up as a new phone till you get to the home screen. Download the latest update then factory reset and restore
    pkcable and aximtreo like this.
    10-24-2019 12:34 AM
  4. mach1man's Avatar
    10-24-2019 12:34 AM
  5. TripleOne's Avatar
    Oh no! I hope it gets resolved soon.
    10-24-2019 05:29 AM
  6. Annie_8plus's Avatar
    That is really terrible for you! Please let us know how things work out?
    10-24-2019 01:39 PM
  7. pkcable's Avatar
    Have you tried DFU mode. That may allow you to get it powered off and then boot up the phone through iTunes. If that works then set it up as a new phone till you get to the home screen. Download the latest update then factory reset and restore
    Definitely try this!
    aximtreo likes this.
    10-25-2019 09:53 AM
  8. Rodney Willis's Avatar
    The problem is fixed . The battery drained and I charged up the phone and turned it on . Set everything up . Phone works fine now
    10-25-2019 09:57 AM
  9. metllicamilitia's Avatar
    Glad to hear it resolved itself, sometimes updates get stuck and thankfully this one was easily resolved.
    10-25-2019 10:41 AM
  10. Annie_8plus's Avatar
    Thank goodness, and thanks for letting us know!
    10-25-2019 10:58 AM
  11. pkcable's Avatar
    Thumbs up!

    Bad luck-1200px-beijing_bouddhist_monk_2009_img_1486.jpg
    Annie_8plus likes this.
    10-25-2019 02:42 PM
  12. o4liberty's Avatar
    iOS 13 is very glitchy which probably caused the issue.
    10-26-2019 01:42 PM
  13. FFR's Avatar
    iOS 13 is very glitchy which probably caused the issue.
    Don’t think so, same thing happened to me with the iPhone XS Max and iOS 12.

    iOS 13 has been great for me.
    aximtreo likes this.
    10-26-2019 01:48 PM
  14. jtcannonball's Avatar
    My first Pro would randomly restart while using it which was annoying by itself but when I would try to turn it back on it would take 5-15 minutes to turn back on again. They swapped it out and said they have seen a few weird things with the new phones so I'm assuming it was just random bad luck that can be written off as they make millions of these so it's bound to happen to somebody, and this time it was me. LOL
    11-01-2019 10:14 AM
  15. Westiemom's Avatar
    Don’t know if anyone else ever watches iJustine and her sister Jenna. This happened to Jenna’s pro max right out of the box, but unlike yours it never resolved itself. She had to get a new one sent from Apple.
    Lemons happen, but I’m glad yours turned out okay so you didnt have to go through the hassle.
    11-01-2019 08:24 PM

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