[Resolved]Tried to update to 13.1, and now I'm stuck on a black screen with the Apple logo/spinning wheel

[pantlesspenguin]

[Resolved]Tried to update to 13.1, and now I'm stuck on a black screen with the Apple logo/spinning wheel

Hey guys! Like the title says, I'm kinda stuck. It happened right after I accepted the terms and conditions for the update. It's been stuck for about a half hour. I can't force restart it. Anyone know what to do?

 

[pantlesspenguin]

Re: Tried to update to 13.1, and now I'm stuck on a black screen with the Apple logo/spinning wheel

Mods can delete. After an hour and a half with Apple support we got it working again .

 

[Tartarus]

Re: Tried to update to 13.1, and now I'm stuck on a black screen with the Apple logo/spinning wheel

Mods can delete. After an hour and a half with Apple support we got it working again .

I don’t agree.
It would be awesome if you shared the solution with us, so other people can learn from it.

 

[pantlesspenguin]

Re: Tried to update to 13.1, and now I'm stuck on a black screen with the Apple logo/spinning wheel

I don’t agree.
It would be awesome if you shared the solution with us, so other people can learn from it.

Just a bunch of forced reset (volume up, volume down, long press on the power button) until it finally worked. I probably tried a dozen times until it worked.

 

[Annie_M]

Re: Tried to update to 13.1, and now I'm stuck on a black screen with the Apple logo/spinning wheel

Just a bunch of forced reset (volume up, volume down, long press on the power button) until it finally worked. I probably tried a dozen times until it worked.

Well I am glad you got it working! That must have been unnerving, to say the least!

 

[pantlesspenguin]

Re: Tried to update to 13.1, and now I'm stuck on a black screen with the Apple logo/spinning wheel

Well I am glad you got it working! That must have been unnerving, to say the least!

It was! I was dreading the thought that I'd have to go to the Apple store but genius bar appointments would be all taken up for the evening.