1. patton4549's Avatar
    For those that have traded in their old iPhones to Apple, what was the easier process or how did your process go versus shipping to your house or scheduling an appointment for in-store pick up. Seems to me trade in with store pick up would be easier than sending it in and waiting for your credits but I always worry with in store pick up late around 4-5 pm that your pre order won’t be there any advice/experiences would be helpful
    09-12-2019 03:00 PM
  2. EagleFox007's Avatar
    On the same boat with you but I’m leaning towards store pickup with trade in.
    09-12-2019 05:12 PM
  3. pantlesspenguin's Avatar
    I've always done store trade in when exchanging my stuff. I've had warranty replacements get temporarily lost in the shuffle (through T-Mobile though, not Apple). Plus it gives me the excuse to go to one of my favorite coffee shops in the same area of town as my closest Apple store. Packing up a phone and going to the post office/UPS doesn't give me the same motivation.
    Annie_M likes this.
    09-12-2019 06:01 PM
  4. rafaelgood19's Avatar
    I did a pick up order for the iPhone XS Max a year ago and I had no problems. I set up the appointment online, and walked in and was out in like 30.
    DarkKnight08 likes this.
    09-12-2019 06:08 PM
  5. shadowboxer8's Avatar
    Yea I pre ordered but it didn't give me the option to do the trade in person since I am already doing an in store pick up. For that reason, I am going to cancel my pre order when I can (it's not allowing me too now) and try my chances on launch day. Unless you guys think I can call costumer support and ask can I just do the trade in person when I pick up?
    09-13-2019 08:50 AM
  6. trandz's Avatar
    Your phone will be there. If you pick a time and make the appt and its set on the date it will be there lol. Its reserved fro you and that time they wont just sell it to someone else.
    09-13-2019 08:59 AM
  7. trandz's Avatar
    Yea I pre ordered but it didn't give me the option to do the trade in person since I am already doing an in store pick up. For that reason, I am going to cancel my pre order when I can (it's not allowing me too now) and try my chances on launch day. Unless you guys think I can call costumer support and ask can I just do the trade in person when I pick up?
    Why wouldn't you be able to if you're already there?
    09-13-2019 08:59 AM
  8. shadowboxer8's Avatar
    Why wouldn't you be able to if you're already there?
    I know it's strange, I am going to screenshot that part of the email and post.
    09-13-2019 09:08 AM
  9. shadowboxer8's Avatar
    Here
    Attached Thumbnails Shipping vs pickup (with trade in)-img_3203.jpg  
    09-13-2019 09:36 AM
  10. patton4549's Avatar
    I got my pre order in set to pick up on launch day with my trade in, but like above poster said it says it’s sending me a trade in kit for some reason shouldn’t I able to just give my trade to them in person when I’m there picking up my new iPhone?
    09-13-2019 10:08 AM
  11. rafaelgood19's Avatar
    I preordered the x max last year and it tries to charge me the full amount but when i went in for my pick up they adjusted then and there
    09-13-2019 10:12 AM
  12. pantlesspenguin's Avatar
    I got the same thing, it automatically added that when I said I had a phone to trade in and picked in-store pick up. Kind of disappointed with that, but what can you do?
    09-13-2019 10:12 AM
  13. msm0511's Avatar
    I got my pre order in set to pick up on launch day with my trade in, but like above poster said it says it’s sending me a trade in kit for some reason shouldn’t I able to just give my trade to them in person when I’m there picking up my new iPhone?
    Looks like they're using a 3rd party to handle trade-ins. That's why you prolly can't trade-in in store.
    pantlesspenguin likes this.
    09-13-2019 10:16 AM
  14. shadowboxer8's Avatar
    So apple is not doing in store trade in's anymore? Cause I am planning to cancel my pre order and just try my luck launch day/ weekend and do a in person trade if I get lucky. I may have to call costumer support but they are slammed. I wish I had know this before pre ordering SMH.
    09-13-2019 10:25 AM
  15. shadowboxer8's Avatar
    So I checked apples website and it looks like they are doing trade in but only offering 460 for an iphone XS (in good condition) and the third party one is offering 500. But the third party one also states some of the credit might be on a apple gift card instead of going to your payment method. This is too much LOL
    09-13-2019 10:33 AM
  16. shadowboxer8's Avatar
    So after waiting for 25 mins on the phone I spoke to an apple specialist and they said I could still do the trade in, when I pick up the phone next Friday. So for others that were wondering you can bring your phone in and do in the store trade. Not sure why it's being weird...
    pantlesspenguin likes this.
    09-13-2019 11:13 AM
  17. patton4549's Avatar
    So after waiting for 25 mins on the phone I spoke to an apple specialist and they said I could still do the trade in, when I pick up the phone next Friday. So for others that were wondering you can bring your phone in and do in the store trade. Not sure why it's being weird...
    This makes me happy!!! Not really worried either way. Just seems like a wired process to send it through the FedEx/Ups (always worried about it making) instead of handing to the people that are taking it anyway.
    09-13-2019 11:23 AM
  18. shadowboxer8's Avatar
    This makes me happy!!! Not really worried either way. Just seems like a wired process to send it through the FedEx/Ups (always worried about it making) instead of handing to the people that are taking it anyway.
    Yea I hope the guy was telling the truth cause I will be kinda be mad if that isn't the case next friday evening when I pick up my phone.
    09-13-2019 12:11 PM
  19. EagleFox007's Avatar
    Pre-ordered mine for store pick up with trade in at the store. I think this is better than sending it.
    Last edited by EagleFox007; 09-13-2019 at 05:25 PM.
    09-13-2019 04:39 PM
  20. Highrisedrifter's Avatar
    I'm going to call AT&T on Wednesday next week and find out which stores will have the 11 Pro Max variant I want, then go there and trade in my current Samsung Galaxy S10+ for the Pro Max.

    I honestly wish I hadn't traded in my iPhone X for the Samsung back in March. Worst decision ever. I can't wait to be back in the iPhone fold.
    09-13-2019 06:04 PM
  21. pantlesspenguin's Avatar
    I'm going to call AT&T on Wednesday next week and find out which stores will have the 11 Pro Max variant I want, then go there and trade in my current Samsung Galaxy S10+ for the Pro Max.

    I honestly wish I hadn't traded in my iPhone X for the Samsung back in March. Worst decision ever. I can't wait to be back in the iPhone fold.
    In 2016 I traded my iPhone 6s+ for a Note 7, and well, we all know how the Note 7 turned out! I saw that as a sign and haven't thought of turning back since.
    09-13-2019 06:14 PM
  22. msm0511's Avatar
    In 2016 I traded my iPhone 6s+ for a Note 7, and well, we all know how the Note 7 turned out! I saw that as a sign and haven't thought of turning back since.
    I think I ended up having 3 Note 7's by the time all was said and done. That was a mess.
    pantlesspenguin likes this.
    09-13-2019 06:22 PM
  23. Highrisedrifter's Avatar
    In 2016 I traded my iPhone 6s+ for a Note 7, and well, we all know how the Note 7 turned out! I saw that as a sign and haven't thought of turning back since.
    Whilst the customization of Android is all well and good, all my iPhones have just been stable, unlike the force closures of apps I get daily on non-optimised Android. My wife has forbidden me from ever getting another Android phone as she says "all I do is whinge."
    pantlesspenguin likes this.
    09-13-2019 06:24 PM
  24. shadowboxer8's Avatar
    Pre-ordered mine for store pick up with trade in at the store. I think this is better than sending it.
    Well I just called again to prepare for tomorrow. Apparently not all apple stores can take the newer phones like the iPhone XS or XS Max. So it’s fingers crossed if my store takes XS or I will have to send in via the box .

    Are you trading in a older model like a 7, 8 or X? Cause I am thinking that’s why it gave you the option to trade in store.
    09-19-2019 08:56 PM
  25. pantlesspenguin's Avatar
    Well I just called again to prepare for tomorrow. Apparently not all apple stores can take the newer phones like the iPhone XS or XS Max. So it’s fingers crossed if my store takes XS or I will have to send in via the box .

    Are you trading in a older model like a 7, 8 or X? Cause I am thinking that’s why it gave you the option to trade in store.
    I am trading a X and I didn’t get an option when I preordered . I’m going to see if they’ll take it tomorrow in the store when I pick my phone up.
    09-19-2019 09:01 PM
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