1. xraiderv1's Avatar
    so, I recently bought an ipad(9th gen 2021 10.2), and a logitech combo touch keyboard, and I've since then been dealing with apps opening and immediately zooming in, eg to the point of cutting off parts of the app window and or commands, labels etc, and have been able to routinely induce this just by moving the cursor via the touchpad.

    I've been trying to figure out if I'm accidentally triggering a gesture based command via the touchpad or if its something with the keyboard as a whole.

    so far I've made sure the ipad's os is up to date(it is, 15.4.1), and then logitech support took me through updating the keyboard's firmware which is version v00.13-01.09 and logitech app v2.0.92.

    I'm at a loss.

    help please?
    Last edited by xraiderv1; 05-08-2022 at 08:15 PM. Reason: found firmware versioning info
    05-08-2022 07:51 PM
  2. xraiderv1's Avatar
    update: I cant get through via their chat messenger system, its borked itself well and truly.
    05-08-2022 08:09 PM
  3. Ed7789's Avatar
    Do you have the Zoom accessibility option enabled in Settings.app, under Accessbility​?
    05-08-2022 08:12 PM
  4. xraiderv1's Avatar
    negative. first thing I checked. I'm aware it IS possible to toggle that accidentally..so I did check it.
    05-08-2022 09:01 PM
  5. Kizzy Catwoman's Avatar
    I can't understand why that is happening. I have the same keyboard case for my iPad air 5th gen and it works as expected. Could it be a faulty product? Can Logitech RMA it and replace it for you?
    Annie_M likes this.
    05-09-2022 03:44 AM
  6. xraiderv1's Avatar
    we're gonna run the full troubleshooting playlist, already been escalated to tier two support.
    05-09-2022 03:36 PM

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