1. Suwong's Avatar
    I watched a HD movie which I purchased from iTunes store by streaming. I lost 3 GB of memory after watching and the memory has not returned to my storage. How can I get it back?

    # I use iPad 3 with iOS 7.0.4
    01-02-2014 12:19 AM
  2. kch50428's Avatar
    Reboot the device... If still there after that, you can delete it via the videos app... Locate it and left-swipe it in the list... Tap delete...
    01-02-2014 10:35 AM
  3. Suwong's Avatar
    I'll try. Thank you very much.
    01-03-2014 10:31 PM
  4. Suwong's Avatar
    Can not delete it in video app then I decide to download the movie. Once download completed, I'll try to delete it. Will see..
    01-03-2014 11:18 PM
  5. jhc1187's Avatar
    I have this exact issue, not just with movies from itunes but tv shows too and only when you stream... I thought the purpose of streaming was so that you didn't have to devote memory to streaming!

    I did research on google but didn't find a real answer so hopefully someone here knows a workaround!

    I tried downloading a movie after I lost memory streaming as well... I lost double space then... Sure I could swipe to delete at that point but the original memory space lost from streaming it remained...
    01-03-2014 11:31 PM
  6. Peligro911's Avatar
    Try a hard reboot hold home and power this normally works
    01-03-2014 11:51 PM
  7. jhc1187's Avatar
    Ill try that myself, I did twice and didn't work for me prior maybe 3rd times a charm
    01-04-2014 12:00 AM
  8. Suwong's Avatar
    Still can not get it back. Any clean up app that helps?
    01-04-2014 08:28 AM
  9. seanpr's Avatar
    Still can not get it back. Any clean up app that helps?
    iCleaner if you are jail broken, otherwise not sure.
    01-04-2014 09:07 AM
  10. Suwong's Avatar
    I'm not jail-broken, but thanks anyway.
    01-04-2014 09:13 AM
  11. jhc1187's Avatar
    Yea hard boot didn't work several more times... The cleaner apps don't recover it either... I know a back up and restore DOES work but I don't want to have to do that timely process every time ... There must be a better way... Or Apple needs to come up with an update to fix the glitch
    01-05-2014 03:26 AM
  12. Suwong's Avatar
    I just bought iPad Air last week then I gave iPad 3 to my sister.

    I did erase all contents and settings before handing it over to my sis. The lost memory is back!

    Steaming iTunes movie through the iPad or even iPhone is not recommended until Apple solves the problem.


    Sent from my iPhone using iMore Forums mobile app
    02-03-2014 06:41 AM
  13. bjornte's Avatar
    Worked for me (iPad Air, iOS 7.1.1):
    Either solution below works. I prefer the first because even though it is cumbersome, the latter involves loss of all data on the device.

    • Reopen the video, skip to the end of the video and let it play all the way out. (thanks to user rlmonera on the Apple Support Communities)
    • Restore device to factory settings. Removes everything on the device. (pointed out by user Jefferson590 et al)


    Did not work for me:

    • Update to iOS 7.1 (jfaughnan)
    • Sign out of Apple ID then sign back in. (Kristen240)
    • In Settings, turn off "Show All Videos". Then go to the Videos app which shows expired iTunes Movie Rentals which immediately deletes itself (nathanjm)
    • In Settings > General > Usage, open the video app, you can then swipe to delete the data/cache. (ashleyegret)
    • You can delete the streamed video by swiping left-right on the episode (mspears)
    • Delete the series at the top level under Videos (Tremolux)
    • Finally, as user riow pointed out, reboot (both normal and hard reset) is of no use.


    Some more context. Below is my iPad's storage as reported by itself.
    • Model: iPad Air / 16 GB / iOS 7.1.1.
    • 12.8 GB of RAM reserved for apps & data.
    • 0 bytes is available.
    • Adding together all the apps' use (report available in Settings), the total is 3.6 GB only 28 % of the original 12.8 GB.
    • So there's 9.2 GB missing a whopping 72 % of the storage available for use.


    Using rlmonera's tip (Reopen the video, skip to the end of the video and let it play all the way out) on a number of purchases, I reclaimed ~4 GB. However, I have purchased quite a lot of iTunes content, and it will be extremely time consuming to repeat for all iTunes items across all devices. Especially when iOS doesn't provide any clues as to which items have cache files associated with them.

    Overall, my impression is that iTunes creates tons of garbage that is extremely well hidden and nearly impossible to remove, save for full factory resets.

    And I assume Apple doesn't want us to do full factory resets on all devices on a regular basis just because we are loyal iTunes customers?
    06-25-2014 04:06 PM
  14. Bruins_CCH_4's Avatar
    I'm in the same boat. My solution has always been to do the factory reboot every few months after the memory depletes. I avoid streaming now when possible as the same problem occurs with music. Hopefully this glitch gets fixed soon. This used to bother me a lot but at least I know what the problem is now.


    Sent from my iPhone using Tapatalk
    07-02-2014 04:25 PM
  15. Ledsteplin's Avatar
    You could try CM Security app. Don't do the RAM thing. Just do the Clean for space. You may need to do it a couple times a day. Worth a try.
    https://itunes.apple.com/us/app/cm-s...mUvbUpU2286581


    Sent from from my iPhone 5
    07-02-2014 04:46 PM
  16. theREALtechdaddy's Avatar
    Can download a small utility called "iBrowse." Plug device into Mac, open iBrowse and delete all the "CloudAssets" Works like a charm. There is a bug in the iBrowse software (for me at least) so you have to select and delete only two files at a time. Just an FYI if nobody knows about this utility yet.
    04-14-2015 07:49 AM
  17. shanghaichica's Avatar
    This has been going on since iOS 7. It don't stream movies or TV shows on any of my iOS devices anymore because of this. Kinda sucks but now I just download stuff that I've bought from iTunes so that it doesn't steal my memory😁
    04-28-2015 07:14 AM

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