1. ov10fac's Avatar
    I recently purchased an old ipad2. I did a factory reset from the Configuration menu, but now when I start the ipad I am left at a screen with an image USB cable and the the round itunes icon. I can't get past that. I just want to completely reset this ipad to factory so I can use it with my account.
    04-11-2020 02:29 PM
  2. Just_Me_D's Avatar
    It appears that the device is in recovery mode. Simply connect it to your computer and then initiate iTunes. Follow the prompts to get the device operating correctly. Note: if the device is protected with the iCloud Activation lock, you will have to enter the associated iCloud credentials before you can use the device again.
    Annie_M and kcox52692 like this.
    04-11-2020 02:33 PM
  3. kcox52692's Avatar
    Yes. If you don't have those credentials there is no way to use any iOS device. It's called Device Protection.

    I found that out the hard way when I bought a use iPhone 4 several years ago. I was still an Android fanboy and was interested in the Apple ecosystem. I wound up with a $45 paperweight.
    06-04-2020 11:26 AM

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