[alexrat1996]

I am on my fourth iPad replacement via Apple care since the stores aren’t open this replacement I got has a scratch near the sensors this iPad was just open up can AppleCare replace the unit again or give me a new one?

I spoke to two representatives one said no in the other one escalated the case to the repair depot to see options

[Annie_M]

I am on my fourth iPad replacement via Apple care since the stores aren’t open this replacement I got has a scratch near the sensors this iPad was just open up can AppleCare replace the unit again or give me a new one?

I spoke to two representatives one said no in the other one escalated the case to the repair depot to see options

I have no answer for you but just wanted to say that I an sorry to hear that you’re having this issue.

[BreakingKayfabe]

I spoke to two representatives one said no in the other one escalated the case to the repair depot to see options

Ok, let the process run its course.

[amzi160586]

As far as I am aware and from my experience the replacement should be a brand new unit just not off their production line. So if the unit has scratches, then without doubt, Apple should be arranging for another replacement.