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06-28-2020 06:44 AM
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  1. alexrat1996's Avatar
    alexrat1996
    I am on my fourth iPad replacement via Apple care since the stores aren’t open this replacement I got has a scratch near the sensors this iPad was just open up can AppleCare replace the unit again or give me a new one?

    I spoke to two representatives one said no in the other one escalated the case to the repair depot to see options
    Attached Thumbnails iPad Pro replacement issue-2fd96c24-66e5-49f1-a3dd-efc37e25e571.jpg  
    06-11-2020 04:18 PM
  2. Annie_M's Avatar
    Annie_M
    Trusted Member
    Q&A Team
    Moderator
    Originally Posted by alexrat1996
    I am on my fourth iPad replacement via Apple care since the stores aren’t open this replacement I got has a scratch near the sensors this iPad was just open up can AppleCare replace the unit again or give me a new one?

    I spoke to two representatives one said no in the other one escalated the case to the repair depot to see options
    I have no answer for you but just wanted to say that I an sorry to hear that you’re having this issue.
    06-11-2020 05:21 PM
  3. BreakingKayfabe's Avatar
    BreakingKayfabe
    Originally Posted by alexrat1996
    I spoke to two representatives one said no in the other one escalated the case to the repair depot to see options
    Ok, let the process run its course.
    alexrat1996 likes this.
    06-11-2020 06:41 PM
  4. amzi160586's Avatar
    amzi160586
    As far as I am aware and from my experience the replacement should be a brand new unit just not off their production line. So if the unit has scratches, then without doubt, Apple should be arranging for another replacement.
    06-28-2020 06:44 AM
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