1. chagizbaluch's Avatar
    I was the first person to get the iPad Pro 9.7 at local Apple store with the smart keyboard. I have been using it for last 4 days and really love it, since I paid a heavy coin for it. However, every once in a while the smart keyboard stops working. It doesn't respond at all. It happens especially after I wake up the iPad. It has not stopped in the middle of using though. It has happened to it more than 4 times in last 4 days. I had to restart the iPad every time to start using it. Has it happened to someone else? Please let me know if you have any solution.
    04-05-2016 12:41 AM
  2. Dave Marsh's Avatar
    My Smart Keyboard is working perfectly with my iPad Pro 9.7". If you can reproduce your issue consistently, give AppleCare a call to ask their advice. You may have a defective iPad or keyboard.
    04-05-2016 02:12 AM
  3. OZsMac's Avatar
    I've only had mine 6 hours (of constant use since), and haven't experienced this yet. Will let you know.
    04-06-2016 02:54 AM
  4. exodar's Avatar
    I just got mine today and I am having the exact same issue. The only resolution appears to be restarting the iPad completely. I even tried connecting a different Smart Keyboard when having the issue and it wouldn't detect it either. Waiting to see if my wife has the same issue with hers.
    04-07-2016 04:23 PM
  5. Just_Me_D's Avatar
    I've only been using mine for a little less than an hour, but it's working quite well for me.
    04-07-2016 08:04 PM
  6. Dave Marsh's Avatar
    I've been using my Smart Keyboard for a couple of weeks now with no issues.
    04-08-2016 02:11 AM
  7. exodar's Avatar
    I might have found a solution! Perform an iCloud backup manually, then completely reset and erase all data on your iPad. Then restore from said backup. Been working flawlessly since.
    04-08-2016 05:42 AM

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