1. iMore Question's Avatar
    a paper that came with my iPad from AT&T says my iPad Pro 9.7 s activated.
    I restored from a icloud back up and checked if I had service. it says no service. this device is replacing my old iPad Air. anybody else having this problem? and how to fix?
    04-01-2016 07:27 AM
  2. Highrisedrifter's Avatar
    Hi and welcome to iMore

    Have you tried removing and reseating the sim card in case it is not seated properly? Also, check in Settings > Carrier (not sure if it's called that in the US, it might be 'cellular') and see what it says in there.
    04-15-2016 05:29 PM
  3. Just_Me_D's Avatar
    If re-seating the SIM card doesn't fix the problem, take the iPad Pro to a nearby AT&T store and have them take care of it.
    04-15-2016 05:36 PM
  4. jayk82's Avatar
    The same exact thing happened to me on my 12.9". A quick call to AT&T to confirm the iPad on my account cleared it up for me.
    04-16-2016 07:49 AM

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