Ambient light sensor

[Trigati]

I just got an iPad Pro (2017) and it seems that the ambient light sensor isn't working. Auto brightness always stays at minimum level. Is there anything I can try to get auto brightness to work?

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[Just_Me_D]

You can try resetting all settings.

 

[Adawg1203]

Turn off the auto brightness feature then turn it back on. That should get it to work as normal.

 

[Trigati]

Thanks for the suggestions.

Turns out that the problem is the case. It's missing the cutouts for the ambient light sensors and is going back to Amazon.

The case in question is: Poetic SlimFolio iPad Pro 12.9 Folio Case Slim Leather Stand Folio Case with Auto Wake / Sleep for Apple iPad Pro 12.9 (1st Gen 2015) / iPad Pro 12.9 (2nd Gen 2017) https://www.amazon.com/dp/B06XK4W4D...ag=hawk-future-20&ascsubtag=UUimUvbUpU2962037

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[Adawg1203]

Thanks for the suggestions.

Turns out that the problem is the case. It's missing the cutouts for the ambient light sensors and is going back to Amazon.

The case in question is: Poetic SlimFolio iPad Pro 12.9 Folio Case Slim Leather Stand Folio Case with Auto Wake / Sleep for Apple iPad Pro 12.9 (1st Gen 2015) / iPad Pro 12.9 (2nd Gen 2017) https://www.amazon.com/dp/B06XK4W4D...ag=hawk-future-20&ascsubtag=UUimUvbUpU2962074

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Glad you discovered the issue!

 

[anony_mouse]

Try buying a selection of sunglasses, and swapping between them depending on your preference for screen brightness at that specific time of use.

 

[Trigati]

Glad you discovered the issue!

Me too. I'm glad it wasn't a problem with the iPad, but it's very annoying now that I need to return the case. It's just baffling to me how the manufacturer could omit something so simple but necessary to full functionality.

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