AT&T says iPad Pro is activated but no service?

[iMore Question]

AT&T says iPad Pro is activated but no service

a paper that came with my iPad from AT&T says my iPad Pro 9.7 s activated.
I restored from a icloud back up and checked if I had service. it says no service. this device is replacing my old iPad Air. anybody else having this problem? and how to fix?

 

[Highrisedrifter]

Re: AT&T says iPad Pro is activated but no service?

Hi and welcome to iMore

Have you tried removing and reseating the sim card in case it is not seated properly? Also, check in Settings > Carrier (not sure if it's called that in the US, it might be 'cellular') and see what it says in there.

 

[Just_Me_D]

Re: AT&T says iPad Pro is activated but no service

If re-seating the SIM card doesn't fix the problem, take the iPad Pro to a nearby AT&T store and have them take care of it.

 

[jayk82]

Re: AT&T says iPad Pro is activated but no service

The same exact thing happened to me on my 12.9". A quick call to AT&T to confirm the iPad on my account cleared it up for me.