1. IanScullionSnr's Avatar
    Guys,

    I've just started having a problem with hyperlinks in emails and web links in Google for example on my iPad pro. When i select a hyperlink nothing happens apart from the mail App freezing and always needs rebooting to access anything. Web links just don't work. I'm hoping its not a virus but, if it is what are my options?
    Thanks in advance of any help you can provide.
    03-27-2016 09:52 AM
  2. Ledsteplin's Avatar
    I had this issue after updating 9.3. A hard reset fixed it.
    Hold the top or side power/sleep button and the home button at the same time until the Apple logo appears, then release.
    03-27-2016 04:08 PM
  3. IanScullionSnr's Avatar
    Thanks but tried that, didn't make any difference. It started before I updated to 9.3 so I thought updating might clear the problem, it didn't. I'm resigned to do a factory reset :-(
    03-28-2016 05:21 AM
  4. Ledsteplin's Avatar
    Thanks but tried that, didn't make any difference. It started before I updated to 9.3 so I thought updating might clear the problem, it didn't. I'm resigned to do a factory reset :-(
    I would do one about every couple months if it weren't such a PITA. Too many log ins, all my Launcher widgets, etc. Took me 3 days to get set up when I restored right after getting my 6s Plus in September. But, man, was I glad I did. Runs much better now.
    IanScullionSnr likes this.
    03-28-2016 05:13 PM
  5. markshenoda's Avatar
    Known bug in iOS 9.3. Apple is fixing......
    IanScullionSnr likes this.
    03-29-2016 12:01 PM

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