My iPad just died.

[Evilguppy]

I got it when it was released, brand new from Apple. I had been having screen sensitivity issues for a while.
It’s fully backed up and running the lates iOS.
Plugged in, and no matter what I do, it stays black.
Btw I’m bedridden these days so this really sucks.

 

[Garz]

I got it when it was released, brand new from Apple. I had been having screen sensitivity issues for a while.
It’s fully backed up and running the lates iOS.
Plugged in, and no matter what I do, it stays black.
Btw I’m bedridden these days so this really sucks.

Bummer. If you have Apple Care+ they actually will overnight you a replacement. Just request the Express replacement. Otherwise no AC+ is is just standard shipping.

 

[Just_Me_D]

I got it when it was released, brand new from Apple. I had been having screen sensitivity issues for a while.
It’s fully backed up and running the lates iOS.
Plugged in, and no matter what I do, it stays black.
Btw I’m bedridden these days so this really sucks.

If you have Apple Care + for it, is there someone you trust who can have it fix or swapped out at a nearby Apple Store?

 

[Evilguppy]

Oh. My brain is shot: I had forgotten about Apple Care.
Thanks you guys, I’ll call them right away.

 

[Annie_M]

Oh. My brain is shot: I had forgotten about Apple Care.
Thanks you guys, I’ll call them right away.

So sorry to hear this! Fingers crossed that you get it resolved soon!

 

[Evilguppy]

Honestly I have no idea: it stayed blank and dead no matter what I did and while I was on hold with Apple my husband managed to restart it and now it works fine. ***
A working iPad makes being bedridden a little easier.

 

[Annie_M]

Glad it’s working and hope that you are up and about soon.

 

[Garz]

Honestly I have no idea: it stayed blank and dead no matter what I did and while I was on hold with Apple my husband managed to restart it and now it works fine. ***
A working iPad makes being bedridden a little easier.

Awesome

 

[grover5]

Honestly I have no idea: it stayed blank and dead no matter what I did and while I was on hold with Apple my husband managed to restart it and now it works fine. ***
A working iPad makes being bedridden a little easier.

Good deal. Get well soon.

 

[bamf-hacker]

For future reference.

A hard reboot usually helps.

Press volume up, then volume down the press and hold the sleep/wake button until the Apple logo comes up. Just make sure the iPad is not plugged in or it will go into DFU mode.

 

[scruffypig]

For future reference.

A hard reboot usually helps.

Press volume up, then volume down the press and hold the sleep/wake button until the Apple logo comes up. Just make sure the iPad is not plugged in or it will go into DFU mode.

Here are the steps to hard reboot an iPad:

iPad with Home button, iPhone 6s or earlier, and iPod touch (6th generation) or earlier: Press and hold both the Side (or Top) button and the Home button for at least 10 seconds, until you see the Apple logo.

 

[bamf-hacker]

Here are the steps to hard reboot an iPad:

iPad with Home button, iPhone 6s or earlier, and iPod touch (6th generation) or earlier: Press and hold both the Side (or Top) button and the Home button for at least 10 seconds, until you see the Apple logo.

True... but the OP has the 3rd gen iPad Pro... so my steps are the ones that apply.

 

[scruffypig]

True... but the OP has the 3rd gen iPad Pro... so my steps are the ones that apply.

Thanks. You are correct.