[iMore Question]

I have held down home & sleep buttons & have the connect to iTunes showing. What now. How can I connect to iTunes if I cant do anything with the ipad.??

[SwitchBeach]

Here are some steps to take.

https://support.apple.com/en-us/HT204306

You will have to wipe the data from the device. Hopefully, you have a recent backup to restore the data.

[janabanana2]

Hi SwitchBeach... I used the directions you linked, and I got through most of the process, but received an error at the end, saying my device isn't eligible for the restore. I tried (stupid, I know) contacting Apple for help, and they basically read me the same process I had already followed, directly from the website. I've tried the process multiple times with the same result. Now, I'm not just being told the iPad is disabled, I'm also getting a message that says "Page 2 of 3, iPad is disabled." Do you know if there is any way to restore the iPad (it's new, so I don't have any data on there... I just want to restore factory settings) other than the iTunes option? I'd appreciate any advice you have to offer. Thanks.

[SwitchBeach]

If it's "brand new", take it back to the store.