[ivhs72]

For some reason, Sprint can't activate my new iPad mini 4. I ordered it directly from Apple, and was able get it up a running on wi-fi. but when i call Sprint to replace my mini 2, they can't do it. It was shipped with an Apple sim card, and has a CSN number not an ICCID (which is what Sprint says they need). They said I should contact Apple. I went to my local Apple store, explained the situation, and they gave me a Sprint sim card. When I install it, it shows an ICCID number, but now Sprint says it's an "incompatible ensemble". Feeling frustrated right now

[zerog46]

Can't you take your old sim out and put it in the new device?


Sent from my iPad using Tapatalk

[ivhs72]

it wouldn't work with the sim from my old iPad. They said it was incompatible. They also told me the mini 4 was not in their "system" and couldn't be activated with any kind of sim. Typical Sprint mumbo-jumbo!!!

[revlake67]

I've been dealing with this same problem. I have an iPad mini 3 that I'm replacing with the mini 4. I've been to Sprint, Best Buy and Apple. Sprint has some kind of clicket ticket in that may enter my serial number into their system in 24-48 hours. I was tempted to return the iPad and get my money back.

[ivhs72]

I posted a message on the Sprint Facebook page, and wonder of wonders, i got a message from them asking for my number and a time to cal me. We'll see how this goes......