1. shief24's Avatar
    My iPad Air display has cracked.. Anyone else with this problem?-screenshots_2014-03-21-17-01-06.png

    Hello all!

    Since the Air came out I've had ups and downs with it. I've returned it about 3x or exchanged for an ipad mini with retina display. These were various reasons including the infamous resprings/crashes and other things. But I've concluded that I really need an iPad to contain all of my textbooks and assignments for school (not to mention browsing and content consuming). Anyways I've recently bought an ipad air about 3 weeks ago and in class yesterday I noticed cracks in the screen. They are not too long and aren't really that noticeable but as we all know cracks can spread. I have about 2 or 3 and my ipad always had a case. And is usually in my bag or on my desk when I'm not using it.

    Anyone else have this problem? Take a look at yours. I can hear the division of the screen when my nail is around the crack.

    Btw I have AppleCare plus so I can always take it in if it gets worse. Kind of sad though I baby this thing.
    03-21-2014 05:04 PM
  2. iOS Gravity's Avatar
    Either this is a lemon, or something bad happened to it. I advise getting it exchanged ASAP.
    shief24 likes this.
    03-21-2014 07:11 PM
  3. shief24's Avatar
    Either this is a lemon, or something bad happened to it. I advise getting it exchanged ASAP.
    Definitely a lemon because its always protected and it never took a tumble yet. I don't want to use my apple care Plus on this (because it is small and not really noticeable). So do you think I can convince them it was a hardware issue and not negligent on my part? or is it smarter to just keep it and exchange it when/ if it gets worse? Thanks for your input!
    03-21-2014 07:29 PM
  4. phreddyl's Avatar
    Will be hard to convince them I would think but it's worth a shot. Worst case they say no. Personally I would get it fixed.
    iOS Gravity and shief24 like this.
    03-21-2014 07:53 PM
  5. vjh425's Avatar
    I've had my iPad Air since it came out and I haven't had any problems with my screen. Sounds like you definitely have a dud, but I doubt Apple would agree with that statement.

    Posted via the Android iMore App!
    03-30-2014 04:45 PM
  6. pr1nce's Avatar
    If you haven't dropped it then I would return it ASAP. Good luck
    03-30-2014 04:49 PM
  7. shief24's Avatar
    Yup I havent dropped it at all and it is always in a case. I don't keep my keys in my bag only books in it so I don't get what could have scratched it like that. There isn't even any scuffs around the bezel (which is where one scratch is). pr1nce I have thought about returning it but I think it would be hard to prove that its a dud and I would most likely have to pay 50 bucks through applecare+ to get it fixed which I don't think I should have to do.

    But its worth a shot!
    04-01-2014 12:17 PM
  8. quotientstech's Avatar
    If it is, in fact a stress crack, or a failure of the hardware, they will be able to tell. I have always found it helpful to play to the associate's desire to help. You have about a 50% chance of a no cost replacement if you play it right.
    04-01-2014 11:34 PM
  9. shief24's Avatar
    If it is, in fact a stress crack, or a failure of the hardware, they will be able to tell. I have always found it helpful to play to the associate's desire to help. You have about a 50% chance of a no cost replacement if you play it right.
    I will give it a shot tomorrow since I'm done school for the semester. Hopefully it'll pan out for me.
    04-03-2014 10:14 PM
  10. moloes's Avatar
    I will give it a shot tomorrow since I'm done school for the semester. Hopefully it'll pan out for me.
    Did you get your iPad Air replaced under warranty?


    Sent from my iPad using iMore Forums mobile app
    04-12-2014 03:37 AM
  11. shief24's Avatar
    Did you get your iPad Air replaced under warranty?


    Sent from my iPad using iMore Forums mobile app
    Unfortunately not. They suggested that I use my apple care accidental incident but I've opted to wait and see if it gets worse. It's not visible or obtrusive while using my ipad and you can see it in some cases but it is annoying that it happened in the first place.
    04-17-2014 11:30 PM
  12. frellingfrakker's Avatar
    Did you say you keep it in your book bag? Textbooks can be heavy; I wonder if you sat your bag down and the weight of books on top of it cause the crack.
    WordPainter likes this.
    04-22-2014 02:33 PM

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