1. Eileen89's Avatar
    My iPhone 5 also has no issues with iOS 7.

    My 2 week old ipad Air, has had app crashes and also a few reboots. I called Apple and they advised me to get it replaced, I personally don't think that it is hardware and thus exchanging it for another one may not solve the issue.

    What do you guys think?
    Hi Charlyee,

    If you aren't having any other issues with your Air I would probably keep it. I still believe this is a software issue that will eventually be resolved in a future update from Apple. Your iPad Air is covered by the one year warranty period anyway. Therefore, if you are still having the reboot issue after a update you'll have time to get it replaced at that point.... Just my 2
    CDG likes this.
    11-13-2013 09:09 PM
  2. jltPITTman's Avatar
    Having same problems safari crashes once in awhile ipad air reboots no panic plist entry but allot of low memory entries
    11-13-2013 09:18 PM
  3. P@t's Avatar
    Hi Charlyee,

    If you aren't having any other issues with your Air I would probably keep it. I still believe this is a software issue that will eventually be resolved in a future update from Apple. Your iPad Air is covered by the one year warranty period anyway. Therefore, if you are still having the reboot issue after a update you'll have time to get it replaced at that point.... Just my 2
    This makes the most sense. I am convinced it is a software issue and am very surprised Apple is exchanging product over this. Apple customer service has changed over the last 2 years. I used to get sharp, informative, clean service. But lately it's spotty with poor information.

    I agree with Irish Rose, tough it out and wait for the software update. If its still spotty, return the iPad before your warranty is up. I do not want to return iPad now. I just installed a back skin and would hate to lose that so soon!
    CDG likes this.
    11-13-2013 09:19 PM
  4. CDG's Avatar
    Hi Charlyee,

    If you aren't having any other issues with your Air I would probably keep it. I still believe this is a software issue that will eventually be resolved in a future update from Apple. Your iPad Air is covered by the one year warranty period anyway. Therefore, if you are still having the reboot issue after a update you'll have time to get it replaced at that point.... Just my 2
    Well, you could end up in an exchange/replacement loop. The replacement could have other more serious issues. My iPad mini would exhibit the same issues after upgrading to iOS7, so me thinks it is iOS7 not playing nice with the iPad or the iPad version still has issues. Seeing as how we're al getting the same issues on iPad, it seems like it could be software related.

    Personally I would hold off for now. For me, the crashes and reboots are not very often. I can live with it for now. If a software comes out that deals solves the issue, you keep your iPad Air, which you know is good.
    I am glad both of you said to keep it. I didn't want to exchange it anyway since there aren't any other problems and the reboots aren't often enough to be disruptive.

    Thank you both



    Sent from my iPad using Tapatalk
    Eileen89 likes this.
    11-13-2013 09:21 PM
  5. minimo3's Avatar
    Another app that seems to regularly cause a reboot is iTunes Radio. Just opening the music app to the iTunes Radio will trigger a full reboot (loses any usage / hours data). Happens about 1 in 4 times.
    11-13-2013 09:27 PM
  6. jltPITTman's Avatar
    I updated ios to 7.0.4 on my iPad air and Safari still crashes I think it's an iOS problem not the iPad because I tried this site:

    http://jsfiddle.net/edfFq/7/embedded/result/
    And do a pinch zoom

    And it does the same thing on my iPad 3 my iPhone 5.
    Called the apple Store he said he didn't hear of the safari issue, he said bring in the ipad in we will run some tests, no need to bring the box just the iPad and if it's bad they will give me a new one.
    11-16-2013 08:13 AM
  7. warcraftWidow's Avatar
    I updated ios to 7.0.4 on my iPad air and Safari still crashes I think it's an iOS problem not the iPad because I tried this site:

    http://jsfiddle.net/edfFq/7/embedded/result/
    And do a pinch zoom

    And it does the same thing on my iPad 3 my iPhone 5.
    Called the apple Store he said he didn't hear of the safari issue, he said bring in the ipad in we will run some tests, no need to bring the box just the iPad and if it's bad they will give me a new one.
    Ok. I went and looked at that page. Jsfiddle is a site designed to test JavaScript and that particular page is loading a map and a huge number of pins on the map which is probably just overloading memory and causing Safari to crash. This is not the kind of site that most people would visit on an iDevice and a dev would be able to figure out why it is crashing and fix it if it was supposed to be a mobile site (which it isn't because jsfiddle is for testing only) accessed by the general public.

    TLDR: problems on jsfiddle do not indicate a general problem with Safari
    11-16-2013 10:23 AM
  8. CDG's Avatar
    My Reminders app just closed out on me and brought me back to the Home Screen.

    I can handle the occasional apps crashing/closing.

    Fortunately no reboots since Tuesday night - keeping my fingers crossed.


    Sent from my iPhone using Tapatalk.
    11-16-2013 11:20 AM
  9. Danny8200's Avatar
    for anyone that's having random reboots... are you seeing any "panic plist" entries in the diagnostics area?
    11-17-2013 12:01 AM
  10. Garz's Avatar
    Just a update... my first Air resprung on average 2 times a day. On 11/12, I went to Apple and they swapped it for a BNIB unit. Since then, I haven't had one single respiring. *Knocks on wood* It may be software but then again, I am not longer having issues on my Air. I did not have issues on my 1st gen iPad mini nor my retina iPad Mini on iOS 7. It was only that one iPad Air. Take it for what you want.
    11-17-2013 12:34 PM
  11. John Yester's Avatar
    Bets it is iOS 7. Seems random in all devices.
    11-17-2013 12:41 PM
  12. Garz's Avatar
    Bets it is iOS 7. Seems random in all devices.
    I haven't had any on any of my devices. Including 5s. Except for that one Air. Maybe it's a carrier related thing for you. I know Mark Gurman from 9 to 5 Mac is complaining of a lot of reboots on his iPhone too. He's on Vzn just like you.
    11-17-2013 01:18 PM
  13. John Yester's Avatar
    I haven't had any on any of my devices. Including 5s. Except for that one Air. Maybe it's a carrier related thing for you. I know Mark Gurman from 9 to 5 Mac is complaining of a lot of reboots on his iPhone too. He's on Vzn just like you.
    I have not had any on my iPad. But on my iPhone 5 and 5s. Could be a carrier part of iOS
    11-17-2013 04:03 PM
  14. nikkisharif's Avatar
    I haven't had any resprings on any of my devices, including my 5S on Verizon. I really do believe its random.


    Sent from my iPad using Tapatalk
    11-17-2013 06:27 PM
  15. CDG's Avatar
    Ugh, I had hoped that 7.0.4 took care of the reboots but mine rebooted about an hour back in the middle of my reading emails.

    I might have to look at exchanging it.


    Sent from my iPad using Tapatalk
    shief24 likes this.
    11-18-2013 11:56 PM
  16. Garz's Avatar
    Ugh, I had hoped that 7.0.4 took care of the reboots but mine rebooted about an hour back in the middle of my reading emails.

    I might have to look at exchanging it.


    Sent from my iPad using Tapatalk
    Even though I want to think that's its software, I haven't had a single reboot or respring in a week on my new Air. Last one, I was getting two a day. Maybe faulty hardware. I also never had a reboot on my first gen iPad mini either.
    CDG likes this.
    11-19-2013 12:19 AM
  17. bboykin87's Avatar
    for anyone that's having random reboots... are you seeing any "panic plist" entries in the diagnostics area?
    What does the panic plist entry look like? I know how to get to the diagnostics but it all hieroglyphics to me lol.


    Sent from my iPad using Tapatalk
    11-19-2013 07:50 AM
  18. Eileen89's Avatar
    Ugh, I had hoped that 7.0.4 took care of the reboots but mine rebooted about an hour back in the middle of my reading emails.

    I might have to look at exchanging it.
    If the update didn't fix this for you, I would probably do what Garz did and exchange it while you can still get a new one. I was getting the reboot issue with my 5S, but not at all on my iPad Air. I just think it is strange that the reboot issues only seem to be happening to some people (not all) that have iOS devices running the new 64Bit processor... My old iPhone 5 and iPad Mini never rebooted running the same iOS 7 update.

    Good luck and let us know how this works out for you.
    CDG likes this.
    11-19-2013 08:00 AM
  19. phreddyl's Avatar
    If the update didn't fix this for you, I would probably do what Garz did and exchange it while you can still get a new one. I was getting the reboot issue with my 5S, but not at all on my iPad Air. I just think it is strange that the reboot issues only seem to be happening to some people (not all) that have iOS devices running the new 64Bit processor... My old iPhone 5 and iPad Mini never rebooted running the same iOS 7 update.

    Good luck and let us know how this works out for you.
    My air rebooted I think once maybe twice. Since the last iOS update fingers crossed no issues.
    Eileen89 likes this.
    11-19-2013 08:06 AM
  20. Jerg's Avatar
    No reboot here either. Safari crashed 2-3 times maybe though.
    11-19-2013 03:39 PM
  21. CDG's Avatar
    If the update didn't fix this for you, I would probably do what Garz did and exchange it while you can still get a new one. I was getting the reboot issue with my 5S, but not at all on my iPad Air. I just think it is strange that the reboot issues only seem to be happening to some people (not all) that have iOS devices running the new 64Bit processor... My old iPhone 5 and iPad Mini never rebooted running the same iOS 7 update.

    Good luck and let us know how this works out for you.
    Even though I want to think that's its software, I haven't had a single reboot or respring in a week on my new Air. Last one, I was getting two a day. Maybe faulty hardware. I also never had a reboot on my first gen iPad mini either.
    Thanks IR and Garz, I decided to reset my iPad Air to factory default (again) and set it up taking my time.

    So it's either going to be third time lucky or three strikes and you're out. I will give it a week or a crash/reboot whichever happens first.

    So keep your collective fingers crossed for me please.



    Sent from my iPhone using Tapatalk.
    Garz likes this.
    11-19-2013 07:07 PM
  22. LCW's Avatar
    God damn respring!!!!!%#^*#>#^%
    Just had one happen!!! :@
    11-23-2013 11:54 AM
  23. Carlton English's Avatar
    I'm having the issue as well, it is also being reported by many other users.https://discussions.apple.com/messag...23456#23889294
    11-23-2013 12:08 PM
  24. Garz's Avatar
    I'm having the issue as well, it is also being reported by many other users.https://discussions.apple.com/messag...23456#23889294

    Crashes are different from reboots or reprings though
    11-23-2013 12:38 PM
  25. Rocket_Girl's Avatar
    Safari appears to be very crash prone - both on my Air and also my Mini...
    Agree!!!
    11-23-2013 01:45 PM
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