1. anonymous86451's Avatar
    Unbelievable, just had my wife's brand new Ipad air delivered, she is updating from and iPad 1, powered it up and there are lines appearing on the screen!

    Now we have to return it because we purchased it using apple store online we can't take it back to an apple shop, they will the verify the fault, then they will send a replacement! Gutted!!!

    iPad air screen fault-imageuploadedbyimore-forums1383684853.051351.jpg
    11-05-2013 03:54 PM
  2. kch50428's Avatar
    It happens once in a while... sorry it happened to you... Apple will make it good in the end.
    11-05-2013 04:00 PM
  3. j_benj's Avatar
    I had a defective screen on my iPhone 4S. Just a bad luck of the draw, unfortunately.

    And are you totally sure you can't take it to an Apple store? I don't see why you couldn't...
    11-05-2013 04:04 PM
  4. anonymous86451's Avatar
    Yeah apparently they are on different databases and can't swap it, they can repair it at the store!! But as I only used it for 30 secs I would rather have a swap out for a new one. Like you say it happens, she was just so excited!


    Sent from my iPad using iMore Forums mobile app
    11-05-2013 04:08 PM
  5. j_benj's Avatar
    Wow that is REALLY un-Apple like. I'm shocked an Apple store wouldn't swap it for you. I pre-ordered my 4S from Apple.com and the store swapped it for me no questions asked.
    11-05-2013 04:18 PM
  6. BenitoC's Avatar
    Sorry that your wife's iPad Air had a defective screen. Unfortunately that cans happen. Ultimately Apple will make it right and she'll be very happy with it. 😃
    11-05-2013 05:02 PM
  7. warcraftWidow's Avatar
    I'd try the Apple store again. They should swap it for you. After all they will replace devices purchased at carrier stores, best buy, etc.
    11-05-2013 05:20 PM

Similar Threads

  1. Replies: 58
    Last Post: 12-19-2013, 12:52 AM
  2. Using iWork keynote on iPad Air
    By leslie haw in forum iPad Air
    Replies: 4
    Last Post: 11-05-2013, 05:52 PM
  3. Disable popup blocker on iPad 3
    By iMore Question in forum Ask a Question
    Replies: 1
    Last Post: 11-05-2013, 03:35 PM
  4. Stock notification for IPad in IOS7
    By iMore Question in forum Ask a Question
    Replies: 1
    Last Post: 11-05-2013, 11:12 AM
  5. ipod screen red
    By iMore Question in forum Ask a Question
    Replies: 1
    Last Post: 11-05-2013, 11:12 AM
LINK TO POST COPIED TO CLIPBOARD