1. facecard's Avatar
    I have both an iPod Touch 6g and iPad Air both of them are locked to a specific ID. Unfortunately, the person that was using these devices are gone and longer with the organization. Each time I try to factory restore the devices it doesn't completely wipe the device and it comes back looking for the apple ID.

    I am holding down power + home button and I am getting the message to RESTORE or UPDATE. It doesn't matter which I choose it doesn't completely wipe the device.

    Perhaps, I am not in DFU mode as I thought I am.
    10-09-2018 07:58 AM
  2. Spencerdl's Avatar
    Unfortunately iMore cannot help you with this issue. Apple devices that have an Apple ID should be returned to Apple or the owner.
    JandN2639 likes this.
    10-09-2018 08:15 AM
  3. Lee_Bo's Avatar
    If said organization is using any forms of MDM (mobile device management) then they should be able to reset the devices.

    Or contact Apple. If the devices were purchased through said organization and the authorized person calls in, they may be able to help.

    Otherwise you now have a couple of new paperweights.
    rav813 and Annie_M like this.
    10-10-2018 05:48 AM
  4. rav813's Avatar
    Usually iCloud Activation Lock reset has to be done by Apple, after showing proof of ownership. Your company should look into using Apple DEP to avoid these issues in the future.
    10-10-2018 06:32 AM

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