1. Blankford13's Avatar
    My mother's iPad randomly disabled itself early this morning, and everytime she puts in her correct password, it says that it's wrong. First I tried restarting the device, which didn't help at all. Then I tried using Find my iPhone to wipe the device, but it said that the device wasn't connected to the internet. Lastly, I've tried hooking it up to her PC and using iTunes to try and wipe it, but it asked for her iPad password. She hasn't changed her password recently, just in case you'd ask. Please, does someone have another idea of how we can access her iPad?! Thanks ahead of time for any suggestions.
    10-23-2015 02:25 PM
  2. bobsgolf's Avatar
    Why don't you use ask your mum to use the forgot password option as your starting point
    10-23-2015 02:30 PM
  3. Ledsteplin's Avatar
    She may have forgotten one character, or have two mixed up. It happens. I do it occasionally. She will need to reset the password. This time make sure she writes it down and put away for safe keeping.
    10-23-2015 02:39 PM
  4. SquireSCA's Avatar
    WIpe it and start over and use the finger print reader this time? Can't lose your thumb as easily as misplace a password... hehe
    10-27-2015 09:17 AM

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