1. Closingracer's Avatar
    I've noticed where it asks me to put in my password to buy apps even though I have it set to use Touch ID to buy apps. It allows me to use Touch ID to sign into my iPad but asks me to put a password in for app purchases sometimes. Is my iPad restarting or some glitch or something ?

    Sent from my iPad using Tapatalk
    04-02-2015 12:35 AM
  2. kch50428's Avatar
    Happens to me too on occasion with my iPhone6... glitches happen once in a while.
    Closingracer likes this.
    04-02-2015 01:05 PM
  3. G1ggs's Avatar
    So we don't want to fix it?
    04-03-2015 04:17 AM
  4. Just_Me_D's Avatar
    I've noticed where it asks me to put in my password to buy apps even though I have it set to use Touch ID to buy apps. It allows me to use Touch ID to sign into my iPad but asks me to put a password in for app purchases sometimes. Is my iPad restarting or some glitch or something ?

    Sent from my iPad using Tapatalk
    Whenever you "restart" your device, you are prompted to enter your passcode even if you have TouchID enabled. It's a security feature.
    04-03-2015 10:12 AM
  5. SprSynJn's Avatar
    I think he is aware of that. His concern seems to be why is it asking for his password when he is not restarting the phone himself.
    Closingracer likes this.
    04-03-2015 10:14 AM
  6. warcraftWidow's Avatar
    There is a time limit that if you haven't used the device, that it requires a password/passcode instead of TouchId. At least this is the case for unlocking the device if you haven't used it in 48 hours. Maybe that carries over to purchases somehow?
    Just_Me_D likes this.
    04-03-2015 10:18 AM
  7. Closingracer's Avatar
    Whenever you "restart" your device, you are prompted to enter your passcode even if you have TouchID enabled. It's a security feature.
    I know that but I never reset my iPad and it asks to input my password


    Sent from my iPhone using Tapatalk
    04-05-2015 10:36 AM
  8. Just_Me_D's Avatar
    From Apple in regard to purchases:

    If Touch ID doesn't recognize your finger, you'll be asked to try again. After five failed attempts, you'll be given the option to enter your Apple ID password. You'll also have to enter your Apple ID password after you restart your device, or enroll or delete fingers.
    You can't use Touch ID for purchases if Require Password in Settings > General > Restrictions is set to Immediately.

    Source: https://support.apple.com/en-gb/HT201371

    Having said that, the last sentence is incorrect in my experience.
    04-05-2015 11:16 AM
  9. Closingracer's Avatar
    From Apple in regard to purchases:

    If Touch ID doesn't recognize your finger, you'll be asked to try again. After five failed attempts, you'll be given the option to enter your Apple ID password. You'll also have to enter your Apple ID password after you restart your device, or enroll or delete fingers.
    You can't use Touch ID for purchases if Require Password in Settings > General > Restrictions is set to Immediately.

    Source: https://support.apple.com/en-gb/HT201371

    Having said that, the last sentence is incorrect in my experience.
    I know that but there is times when I try to buy an app and it says my iPad has restarted and requires a password. I haven't restarted my iPad at all when it has asked me to input the password.



    Perhaps it's what the other person said where if I don't buy an app for 48 hours it asks me that but I can't remember the last time I had to input my password for app purchase on my iPhone since the I bought the phone a month ago almost.


    Sent from my iPhone using Tapatalk
    04-05-2015 02:44 PM

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