1. Bosgarage57's Avatar
    Hey guys, I need a little help. My boss came to me for help on his ipad, he said he was using it like normal then all of a sudden the screen went blank. Completely black. He then suggested we look at cases for the other iPads we have. Im think he dropped it and the backlight/digitizer is broken.

    When I plug it into the computer it says your ipad is in recovery mode and wants me to restore it, but restore keeps failing for a 4014 error. I've tried smacking the back of it rather forcefully as I've read other people have had luck with a lose connector.

    Any other suggestions before I tell him is dead?
    09-04-2014 10:59 AM
  2. Just_Me_D's Avatar
    09-04-2014 11:01 AM
  3. Bosgarage57's Avatar
    Thank you, but I've already tried that. Different cable and diff PC. still no luck. I guess I first need to try to figure out why I cant see anything on the screen.
    09-04-2014 11:07 AM
  4. Just_Me_D's Avatar
    Thank you, but I've already tried that. Different cable and diff PC. still no luck. I guess I first need to try to figure out why I cant see anything on the screen.
    If the owner has AppleCare Plus, now would be a good time for him to use it. Even if he doesn't, make a Genius Bar appointment with the nearest Apple Store and have them diagnose the problem for you.
    09-04-2014 11:33 AM
  5. kjparfekt's Avatar
    Have the same problem. The device was not dropped. My gf was surfing on safari and screen went black and now I get the same error you described. Saw a "genius" they didn't have a solution either and said I could buy the new iPad Air 2 at full price. After googling this with no success and hearing other people with similar problems makes me fearful that this is a wide spread issue.
    11-03-2014 01:24 AM
  6. Bosgarage57's Avatar
    Good luck kjparfekt, Our ipad is still sitting in the box. We've tried everything short of sending it in for repair, I believe a new screen is close to $200 and we can get an ipad 4 or air for a bit more than that.
    11-03-2014 02:16 PM

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