On the 17th I put my iPad 3rd Gen on a Data plan with AT&T 250 MB. I got sick shortly after that and the iPad never left the house. I have two solid WiFi signals at home (also 2 iPhones) and the signals are strong. Yesterday the 28th I get an email 80% of my data plan is used up.
After 1 hour on the phone with AT&T they gave me two months of 250 MB Data.
I wanted to do a test.
I turned off Cellular Data before (BEFORE) they gave me the new data plan and removed the sim card. I turned off the iPad and have not used it in over 24 hours.
I checked with AT&T and seems I used 16MB of data in the last 24 hours.
I called AT&T again, got to a supervisor named Ken who said "You must have a bad iPad" call Apple.
I had to explain to Ken, that if an iPad is OFF and there is NO signal and NO sim card it has as much chance of using cellular data as a toaster. He put me on hold and said he will ask for a way to escalate the problem. He came back and said he talked to a technician and sad "Sounds like a bad iPad you should call the Genius Bar". I tried again to explain that an iPad that is off, with data off and no Sim card cannot possibly reach all the way to AT&T and use data. If the iPad was reporting it and NOT AT&T I would be the first to agree, but AT&T is ticking down my data w/o any data being used.
Long story short they said they will escalate and have someone call me later or tomorrow.
Is anyone else having this issue with AT&T and/or Verizon...
Thanks
After 1 hour on the phone with AT&T they gave me two months of 250 MB Data.
I wanted to do a test.
I turned off Cellular Data before (BEFORE) they gave me the new data plan and removed the sim card. I turned off the iPad and have not used it in over 24 hours.
I checked with AT&T and seems I used 16MB of data in the last 24 hours.
I called AT&T again, got to a supervisor named Ken who said "You must have a bad iPad" call Apple.
I had to explain to Ken, that if an iPad is OFF and there is NO signal and NO sim card it has as much chance of using cellular data as a toaster. He put me on hold and said he will ask for a way to escalate the problem. He came back and said he talked to a technician and sad "Sounds like a bad iPad you should call the Genius Bar". I tried again to explain that an iPad that is off, with data off and no Sim card cannot possibly reach all the way to AT&T and use data. If the iPad was reporting it and NOT AT&T I would be the first to agree, but AT&T is ticking down my data w/o any data being used.
Long story short they said they will escalate and have someone call me later or tomorrow.
Is anyone else having this issue with AT&T and/or Verizon...
Thanks