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iMore Question
i have an iPad 2 that is stuck at the iTunes with usb cable screen.
I have connected to iTunes, it detects the iPad 2. I tried the update first and it failed. I attempted the restore and update and it attempts to download the update. Then, I get a message stating "There was a problem downloading the software for the iPad "iPad". An unknown error occurred (-39). Make sure your network settings are correct and your network connection is active, or try again later.
I tried the restore again after disabling the antivirus software and received the same message. I appreciate any suggestions on how to restore this iPad 2.
I have connected to iTunes, it detects the iPad 2. I tried the update first and it failed. I attempted the restore and update and it attempts to download the update. Then, I get a message stating "There was a problem downloading the software for the iPad "iPad". An unknown error occurred (-39). Make sure your network settings are correct and your network connection is active, or try again later.
I tried the restore again after disabling the antivirus software and received the same message. I appreciate any suggestions on how to restore this iPad 2.