1. usher2005's Avatar
    This is an on going problem since day one when I got my iPad December 24. Today March 23,2012 I cannot access the app store on my iPad 2. I open the App store and I get a message saying "Your request cannot be completed" and I cannot click on on of the spots on the App store. Please help
    03-23-2012 10:11 PM
  2. Just_Me_D's Avatar
    Try this:

    Go to Settings-Store and then tap on your Apple ID and then sign out. Afterwards, sign back in and then see if you can access the App Store.


    Just Me, D
    (Tapatalk - iPad 2)
    03-23-2012 10:32 PM
  3. Just_Me_D's Avatar
    Also, it wouldn't hurt to do a full reset and set your device as new. Of course, that would be as a last resort.


    Just Me, D
    (Tapatalk - iPad 2)
    03-23-2012 10:34 PM
  4. usher2005's Avatar
    I did a reset/sign out but still nothing
    03-23-2012 11:09 PM
  5. Peligro911's Avatar
    I would restore the device


    Sent Into Orbit from my iPhone 4S using Tapatalk
    03-23-2012 11:13 PM
  6. usher2005's Avatar
    I would restore the device


    Sent Into Orbit from my iPhone 4S using Tapatalk
    I did that
    03-23-2012 11:16 PM
  7. usher2005's Avatar
    Also, it wouldn't hurt to do a full reset and set your device as new. Of course, that would be as a last resort.


    Just Me, D
    (Tapatalk - iPad 2)
    I also did this and nothing
    03-23-2012 11:17 PM
  8. usher2005's Avatar
    Try this:

    Go to Settings-Store and then tap on your Apple ID and then sign out. Afterwards, sign back in and then see if you can access the App Store.


    Just Me, D
    (Tapatalk - iPad 2)
    Did it nothing
    03-23-2012 11:18 PM
  9. Peligro911's Avatar
    It has to be a problem with you apple ID then I would Make a new one and try that if that don't work make a appt at apple .. Also have you tried at different location beside the same wifi connection maybe firewall is blocking you ?


    Sent Into Orbit from my iPhone 4S using Tapatalk
    03-23-2012 11:24 PM
  10. usher2005's Avatar
    When to Apple store and they were NO HELP at all. My ID is fine said the Apple store worker
    03-23-2012 11:33 PM
  11. Peligro911's Avatar
    Did it work at apple ? If so then it's your firewall


    Sent Into Orbit from my iPhone 4S using Tapatalk
    03-23-2012 11:38 PM
  12. usher2005's Avatar
    No did not work at Apple... The apple store worker checked my firewall and it it was fine
    03-23-2012 11:45 PM
  13. Peligro911's Avatar
    Apple can't check your firewall lol I would go back to apple if the prob continues


    Sent Into Orbit from my iPhone 4S using Tapatalk
    03-24-2012 12:20 AM
  14. Just_Me_D's Avatar
    Login to the Apple Store via a computer and make sure that your payment information is up to date. If your card has expired, for example, you will have difficulties with the App Store.


    Just Me, D
    (Tapatalk - iPhone 4S)
    03-24-2012 07:10 AM
  15. cardfan's Avatar
    Ditto what he said. Go to itunes on a pc and check your account.
    03-24-2012 12:06 PM
  16. Rene Ritchie's Avatar
    If you log out does the App Store work?

    If the App Store doesn't work at all, it's a different problem then if it works but stops working when you log in.
    03-24-2012 10:37 PM
  17. Peligro911's Avatar
    I don't think this thread is legit guys based on op responses


    Sent Into Orbit from my iPhone 4S using Tapatalk
    03-24-2012 10:39 PM
  18. usher2005's Avatar
    I did a Restore/Reset but that did not work, I also signed out of the App store but that also did not work. Went to an Apple store they were no help.
    03-25-2012 12:13 AM
  19. usher2005's Avatar
    If you log out does the App Store work?

    If the App Store doesn't work at all, it's a different problem then if it works but stops working when you log in.
    I did a Restore/Reset but that did not work, I also signed out of the App store but that also did not work. Went to an Apple store they were no help.
    03-25-2012 12:30 AM
  20. Rene Ritchie's Avatar
    Does the internet work? Can you go to Websites on Safari?

    Did the App Store work while you were at the Apple Store?
    03-25-2012 12:43 AM
  21. usher2005's Avatar
    Does the internet work? Can you go to Websites on Safari?

    Did the App Store work while you were at the Apple Store?
    Does the internet work? Yes Can you go to Websites on Safari? Yes

    Did the App Store work while you were at the Apple Store? No. I get a message saying "your request could not be completed" and I get a blank screen. When I sign out the app store on my iPad 2 works but when I sign in to download something the app store does not and I get that message and blank screen I told you about. Hope this is better for you
    03-25-2012 12:52 AM
  22. Peligro911's Avatar
    Does the internet work? Yes Can you go to Websites on Safari? Yes

    Did the App Store work while you were at the Apple Store? No. I get a message saying "your request could not be completed" and I get a blank screen. When I sign out the app store on my iPad 2 works but when I sign in to download something the app store does not and I get that message and blank screen I told you about. Hope this is better for you
    If it only happens when your signed in its a apple id / account problem .. Email apple they can help or if you have never used it because of this issue try creating a new one


    Sent Into Orbit from my iPhone 4S using Tapatalk
    03-25-2012 03:03 AM
  23. usher2005's Avatar
    If it only happens when your signed in its a apple id / account problem .. Email apple they can help or if you have never used it because of this issue try creating a new one


    Sent Into Orbit from my iPhone 4S using Tapatalk
    I did email Apple and they were no help
    03-25-2012 06:58 PM
  24. Just_Me_D's Avatar
    If you haven't already, set up a new Apple ID by going to the Apple website via a computer. When you're done,logout of the App store on your idevice and then login with your new Apple ID and see if you can purchase anything or do what you were trying to do with your previous ID.


    Just Me, D
    (Tapatalk - iPad 2)
    03-25-2012 07:03 PM
  25. usher2005's Avatar
    If you haven't already, set up a new Apple ID by going to the Apple website via a computer. When you're done,logout of the App store on your idevice and then login with your new Apple ID and see if you can purchase anything or do what you were trying to do with your previous ID.


    Just Me, D
    (Tapatalk - iPad 2)
    Did that still nothing
    03-25-2012 07:14 PM
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