1. Just_Me_D's Avatar
    Which version of the iPad do you have?

    A. 1st generation iPad 3G & WiFi
    B. 1st generation iPad WiFi Only
    C. iPad 2 3G & WiFi
    D. iPad 2 WiFi Only

    If it is a 3G model, is the problem occurring while connected via 3G, WiFi or both?


    Just Me, D
    (Tapatalk - iPad 2)
    03-25-2012 07:31 PM
  2. usher2005's Avatar
    Which version of the iPad do you have?

    A. 1st generation iPad 3G & WiFi
    B. 1st generation iPad WiFi Only
    C. iPad 2 3G & WiFi
    D. iPad 2 WiFi Only

    If it is a 3G model, is the problem occurring while connected via 3G, WiFi or both?


    Just Me, D
    (Tapatalk - iPad 2)
    iPad 2 3G & WiFi. It Naples with both
    03-25-2012 07:38 PM
  3. Just_Me_D's Avatar
    Thanks. Now, do you have another idevice...either another iPad or an iPhone? If so, is that device using the same Apple ID and are you successful in perusing & purchasing via the App Store?


    Just Me, D
    (Tapatalk - iPad 2)
    03-25-2012 07:51 PM
  4. usher2005's Avatar
    Thanks. Now, do you have another idevice...either another iPad or an iPhone? If so, is that device using the same Apple ID and are you successful in perusing & purchasing via the App Store?


    Just Me, D
    (Tapatalk - iPad 2)
    It works great on my iPhone 4 but not my iPad 2
    03-25-2012 08:12 PM
  5. Just_Me_D's Avatar
    It works great on my iPhone 4 but not my iPad 2

    If it works on your iPhone using the same Apple ID then it is safe to assume that whatever iOS version you are using on the iPad has been corrupted. I mean, you've done a full reset and restore as new, you've signed out and back into the App Store, you emailed Apple as well as tried other things. By the way, what iOS version are you using? If it is not iOS 5.1, try upgrading to it and see if that fixes the problem. If you are using the latest iOS version, then I would take the iPad to a nearby Apple Store to have it repaired or switched out.


    Just Me, D
    (Tapatalk - iPhone 4S)
    03-25-2012 08:18 PM
  6. usher2005's Avatar
    If it works on your iPhone using the same Apple ID then it is safe to assume that whatever iOS version you are using on the iPad has been corrupted. I mean, you've done a full reset and restore as new, you've signed out and back into the App Store, you emailed Apple as well as tried other things. By the way, what iOS version are you using? If it is not iOS 5.1, try upgrading to it and see if that fixes the problem. If you are using the latest iOS version, then I would take the iPad to a nearby Apple Store to have it repaired or switched out.


    Just Me, D
    (Tapatalk - iPhone 4S)
    iOS 5.1 and have been to my nearby Apple Store3 times and there is nothing that they can do they said
    03-25-2012 08:24 PM
  7. Just_Me_D's Avatar
    Forgive me if you've already done this, but I'd be at that store trying to prove that it's either a hardware issue or a corrupt operating system and demanding that they fix it. I would show them that I could gain access to the App Store and make purchases using the iPhone running the same OS, but after doing everything you were instructed to do by Apple geniuses, your issue is still not resolved and due to no fault of your own, saying that nothing can be done is unacceptable. Send an email to Tim Cook, send an actual letter to the manager of the Apple Store you visited and include the problem, when it occurred, how many times you visited the Apple geniuses, what you were told to do and the outcome of each visit and instruction. Now, to be fair, you stated that this has been happening from the day you bought your iPad. I know hindsight is 20/20 and you've concluded that you should have taken the item back to where you purchased it and exchanged it for a new one that very same day.


    Just Me, D
    (Tapatalk - iPad 2)
    03-25-2012 08:35 PM
  8. usher2005's Avatar
    Forgive me if you've already done this, but I'd be at that store trying to prove that it's either a hardware issue or a corrupt operating system and demanding that they fix it. I would show them that I could gain access to the App Store and make purchases using the iPhone running the same OS, but after doing everything you were instructed to do by Apple geniuses, your issue is still not resolved and due to no fault of your own, saying that nothing can be done is unacceptable. Send an email to Tim Cook, send an actual letter to the manager of the Apple Store you visited and include the problem, when it occurred, how many times you visited the Apple geniuses, what you were told to do and the outcome of each visit and instruction. Now, to be fair, you stated that this has been happening from the day you bought your iPad. I know hindsight is 20/20 and you've concluded that you should have taken the item back to where you purchased it and exchanged it for a new one that very same day.


    Just Me, D
    (Tapatalk - iPad 2)
    My Apple store does not reply back to emails. I don't know Tim Cooks email. I talked to Apple store manger and he said we cannot give you a new iPad because you did not buy it from an Apple Store. So know what. I also told him about all my vists and he said is there anything more we can do and I said yes my App store problem, why can I not get on but I can get on my iPhone 4 running iOS 5.1 but why not my iPad 2
    03-25-2012 08:56 PM
  9. Just_Me_D's Avatar
    My Apple store does not reply back to emails. I don't know Tim Cooks email. I talked to Apple store manger and he said we cannot give you a new iPad because you did not buy it from an Apple Store. So know what. I also told him about all my vists and he said is there anything more we can do and I said yes my App store problem, why can I not get on but I can get on my iPhone 4 running iOS 5.1 but why not my iPad 2
    Tim Cook's email address is:

    tcook@apple.com

    and according to

    http://www.nbcbayarea.com/blogs/pres...tml?fullSite=y,

    he tries to respond to email messages within 3 days. As for the Apple Store not being able to provide you with another iPad because you didn't purchase your current one from an Apple Store, I'm not sure I believe it. I mean, I purchased my IPhone 4S and my daughter's iPhone 4 from Verizon and AT&T and yet, I can go to one of the 2 Apple Stores here in Orlando and exchange them if need be and you can best believe if my iPad 2 starts malfunctioning, I will be inside an Apple Store pushing to have it exchanged if they couldn't repair it. Anyway, I'm sorry you've had to endure such frustrations from your Apple product and I'm sure it has taken away from your user experience. You now have Tim Cook's email address so you might as well send him an email message. What do you have to lose? Take care and good luck, my friend.


    Just Me, D
    (Tapatalk - iPhone 4S)
    Last edited by JustMe'D; 03-25-2012 at 09:16 PM.
    03-25-2012 09:06 PM
  10. Bandit360's Avatar
    Don't you have to have a different date package for the iphone and iPad being thet you have the 3G and wifi?.
    03-27-2012 04:17 AM
  11. cardfan's Avatar
    My Apple store does not reply back to emails. I don't know Tim Cooks email. I talked to Apple store manger and he said we cannot give you a new iPad because you did not buy it from an Apple Store. So know what. I also told him about all my vists and he said is there anything more we can do and I said yes my App store problem, why can I not get on but I can get on my iPhone 4 running iOS 5.1 but why not my iPad 2
    At this point, i don't consider your problem a legit one. No apple store manager is going to tell you this.

    All iOS devices come with one year warranties that apple stores support regardless of where you purchased it.
    03-27-2012 09:25 AM
  12. usher2005's Avatar
    No world from Tim Cook, Apple Care, My Nearest Apple Store. My problem is still on going... Whet to my nearest Apple store and got help but they could not find a problem with it so they sent me on my way? So what now can I do
    03-27-2012 10:19 PM
  13. Peligro911's Avatar
    At this point, i don't consider your problem a legit one. No apple store manager is going to tell you this.

    All iOS devices come with one year warranties that apple stores support regardless of where you purchased it.
    Exactly this would never happen apple is the manufacture period don't matter where you buy it. ...


    Sent Into Orbit from my iPhone 4S using Tapatalk
    03-27-2012 11:30 PM
  14. usher2005's Avatar
    Exactly this would never happen apple is the manufacture period don't matter where you buy it. ...


    Sent Into Orbit from my iPhone 4S using Tapatalk
    But it's true.. You guys were not with me when I went to the Apple store. So how do you know that the manger did not say it, but when he did say it. I heard it with my own two ears so there.
    03-27-2012 11:35 PM
  15. Just_Me_D's Avatar
    But it's true.. You guys were not with me when I went to the Apple store. So how do you know that the manger did not say it, but when he did say it. I heard it with my own two ears so there.
    May I ask how old you are?


    Just Me, D
    (Tapatalk - iPhone 4S)
    03-27-2012 11:43 PM
  16. usher2005's Avatar
    May I ask how old you are?


    Just Me, D
    (Tapatalk - iPhone 4S)
    22 years old I am
    03-27-2012 11:45 PM
  17. Just_Me_D's Avatar
    No world from Tim Cook, Apple Care, My Nearest Apple Store. My problem is still on going... Whet to my nearest Apple store and got help but they could not find a problem with it so they sent me on my way? So what now can I do
    Usher2005, to be honest, I don't know what else to tell you and I'm surprised that you are unable to swap out your device, especially from an Apple Store under the circumstances you mentioned. Hopefully, you will get your situation resolved soon and I apologize for not being able to help in the manner you were hoping. Take care.


    Just Me, D
    (Tapatalk - iPhone 4S)
    03-27-2012 11:48 PM
  18. usher2005's Avatar
    Usher2005, to be honest, I don't know what else to tell you and I'm surprised that you are unable to swap out your device, especially from an Apple Store under the circumstances you mentioned. Hopefully, you will get your situation resolved soon and I apologize for not being able to help in the manner you were hoping. Take care.


    Just Me, D
    (Tapatalk - iPhone 4S)
    That's ok I guess Apple is way to busy to take a look at my problem, I should have gone with Blackbarrry play book
    Just_Me_D likes this.
    03-27-2012 11:51 PM
  19. reeneebob's Avatar
    That's ok I guess Apple is way to busy to take a look at my problem, I should have gone with Blackbarrry play book

    1) Have you ever dealt with RIM for tech support? You'd be in a worse spot.

    2) No offense but I think there's a huge piece of story we're missing. 2+2 isn't equaling 4 for me...


    Sent from my BlackBerry 9900 using Tapatalk
    03-28-2012 12:33 AM
  20. Peligro911's Avatar
    1) Have you ever dealt with RIM for tech support? You'd be in a worse spot.

    2) No offense but I think there's a huge piece of story we're missing. 2+2 isn't equaling 4 for me...


    Sent from my BlackBerry 9900 using Tapatalk
    I agree
    Ya the op may have heard it with his own 2 ears but I want to hear the whole story also because I hate to not believe someone who takes the time to ask for help but apple would not just turn someone away with this prob unless there is another reason or issue besides what has been told

    Oh I also agree I have delt with rim for hours and hours lol I would talk to apple anyday over Rim


    Sent Into Orbit from my iPhone 4S using Tapatalk
    03-30-2012 02:58 AM
  21. itsalexaye's Avatar
    Apple has the best customer service out of all the other manufacturers, so I'm surprised they didn't take the OP's iPad back and exchange it.
    03-30-2012 07:12 AM
  22. reeneebob's Avatar
    Which is why I think there's more to this story




    Sent from mah braiiiiinzzzz using
    Tapatalk
    03-30-2012 02:11 PM
  23. usher2005's Avatar
    Now I cannot get on the app or iTunes store on 3G. Still no reply back from apple or Tim Cook
    04-04-2012 06:09 PM
  24. DaytonAnnie's Avatar
    Usher2005... I apologize for not being able to help in the manner you were hoping. Take care.


    Just Me, D
    (Tapatalk - iPhone 4S)
    I think you have nothing to apologize for! You've been very helpful!!!
    04-05-2012 03:28 PM
  25. Eileen89's Avatar
    1) Have you ever dealt with RIM for tech support? You'd be in a worse spot.

    2) No offense but I think there's a huge piece of story we're missing. 2+2 isn't equaling 4 for me...


    Sent from my BlackBerry 9900 using Tapatalk
    I LOL reading this one. I remember wasting countless amount of hours dealing with RIM's data dept. and they still weren't able to help me on more than a few occasions. Apple has always fixed my issue on the first call which is nice.


    Sent from my iPad 4G using Tapatalk HD.
    04-05-2012 03:38 PM
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