1. Philip Fisher's Avatar
    My daughter has a phone running iOS 15.2 and she doesn't get any verification codes from a bank or any other business. Nothing will come through on Messages or even a pop up on the screen.

    Previously, she was running iOS 14.8 then 15.1 and it worked. Messages works fine otherwise. Even if I do it directly on the phone itself nothing comes through.

    I am not sure how to fix it. I have restarted the phone and she is signed in with her ID.
    01-25-2022 07:42 PM
  2. Ed7789's Avatar
    Does she have a Focus currently active? That could be a possible reason why some notifications are not getting through.

    This can be checked from the Control Centre (slide down from the top right corner of the screen). It will show up below the network connectivity quick settings, and in the status bar, next to the battery indicator.




    @Moderators: Can we move this under iOS so it might get more (properly targeted) visibility
    Annie_M likes this.
    01-25-2022 08:09 PM
  3. Just_Me_D's Avatar

    @Moderators: Can we move this under iOS so it might get more (properly targeted) visibility
    Done!
    Ed7789 likes this.
    01-25-2022 08:25 PM
  4. Philip Fisher's Avatar
    Thanks for moving the post to the proper category.

    In case anyone is interested I figured out why my daughter was not receiving any verification codes (OTP) such as when a bank wants to confirm your identity or maybe another secure site. Obviously a verification code usually an SMS message is sent to the registered number to confirm the person's identity.

    As I said before, she has an Phone 8+ running 15.2 and TMO is the carrier. This is specific to TMO- I don't know about the other carriers- there is a setting called Family Allowance which was preventing these OTP messages.

    Once I enabled a setting in FA then she was able to get an OTP code from her bank.

    In this case Focus was not enabled and this was a TMO issue.

    Thanks.
    Ledsteplin, kataran and doogald like this.
    01-29-2022 11:05 AM

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