05-20-2020 11:29 AM
tools
  1. Jayt4659's Avatar
    Jayt4659
    About 7 years ago I called Apple and had them cancel an Apple ID. I think I was the first to do that. Well I did not log out of my IPad before that happened so now the Apple ID cannot be gotten rid of. I have another Apple ID in it also but I get pop is messages to enter my old Apple ID password that no longer exist. Apple said if I provided the original receipt I could send it in but that doesn’t exist. Any help wiping this device clean? I don’t have anything on it I need to save.
    05-20-2020 10:44 AM
  2. Annie_M's Avatar
    Annie_M
    Trusted Member
    Q&A Team
    Moderator
    Hello and welcome to iMore. It's my opinion that this matter can only be solved via Apple Support.
    Just_Me_D likes this.
    05-20-2020 11:13 AM
  3. Jayt4659's Avatar
    Jayt4659
    Thanks I was afraid of that
    05-20-2020 11:29 AM
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